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Guest Service Ambassador
2 months ago
At IHG Hotels & Resorts, we're on a mission to deliver True Hospitality for Good. As a Guest Service Agent, you'll play a vital role in making our guests feel welcome, cared for, recognized, and respected.
Your Key Responsibilities:- Deliver Exceptional Guest Experiences: Provide warm welcomes, acknowledge IHG Rewards Club members, and take payments for guest bookings.
- Anticipate Guest Needs: Stay one step ahead to offer tailored recommendations and resolve issues promptly.
- Communicate Effectively: Engage with guests, colleagues, and leaders to ensure seamless interactions.
- Previous Experience: A similar role in the hotel industry, preferably with a focus on customer service.
- Communication Skills: Fluency in the local language and excellent communication skills to engage with guests and colleagues.
- Problem-Solving Skills: Ability to turn issues into opportunities and provide solutions that exceed guest expectations.
- Technical Skills: Proficiency in Opera PMS and basic computer skills.
- Competitive Salary and Benefits: A comprehensive compensation package that rewards your hard work and dedication.
- Opportunities for Growth: A supportive environment that encourages professional development and career advancement.
- Recognition and Rewards: Acknowledgment and rewards for outstanding performance and contributions to the team.
We're committed to creating an inclusive and diverse work environment where everyone feels valued and respected. If you're passionate about delivering exceptional guest experiences and growing your career in hospitality, we'd love to hear from you
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