Front Office Ambassador

9 hours ago

Hobart, Tasmania, Australia Accor Full time
{"Job Title": "Front Office All Rounder", "Job Description": "Key Responsibilities

As a Front Office All Rounder, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience from arrival to departure.

Key Tasks:

  • Provide efficient and friendly service to all guests, responding to their needs and requests in a timely and professional manner.
  • Assist guests with check-in, check-out, and luggage handling, ensuring a smooth and hassle-free experience.
  • Take initiative to resolve guest complaints and concerns, providing solutions and alternatives when necessary.
  • Collaborate with the Front Office team to ensure seamless communication and coordination of guest requests.
  • Assist with local attraction recommendations and directions, providing guests with valuable insights and insider knowledge.
  • Securely store and deliver guest luggage, ensuring its safekeeping and timely return.
  • Assist with valet parking as required, providing guests with convenient and hassle-free parking options.

Requirements

To be successful in this role, you will need to possess:

  • A strong customer service focus, with a passion for delivering exceptional experiences.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • High level of computer literacy, with proficiency in hotel management systems and software.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Full Tasmanian Manual Drivers Licence is essential.

What We Offer

In return for your hard work and dedication, we offer:

  • A fun and dynamic work environment, with a focus on teamwork and collaboration.
  • A competitive salary and benefits package, with opportunities for career growth and development.
  • A chance to work with a leading hospitality company, with a reputation for excellence and innovation.
  • A chance to make a real difference in the lives of our guests, and to be part of a team that truly cares.

How to Apply

If you are a motivated and enthusiastic individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

"}

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