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Hospitality Ambassador

2 months ago

Hobart, Tasmania, Australia Accor Apartments & Realty Full time

About the Role:

We are seeking a skilled and enthusiastic Food and Beverage Attendant to join our team at Accor Apartments & Realty. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities:

  • Provide Warm and Welcoming Service: Create a friendly and approachable atmosphere, ensuring every guest feels valued and cared for.
  • Expertise in Food and Beverage: Showcase your knowledge of our culinary offerings, making personalized recommendations to enhance the dining experience.
  • Upselling and Cross-Selling: Craft unforgettable experiences by suggesting our signature dishes and beverages, exceeding guest expectations.
  • Teamwork and Communication: Collaborate seamlessly with colleagues to ensure seamless service, responding promptly to guest inquiries and resolving any issues that may arise.
  • Product Knowledge and Sourcing: Proactively seek information to increase your knowledge of our products and services, staying up-to-date on new offerings and promotions.
  • Space Management and Setup: Take pride in maintaining our service areas, setting up and packing with precision and attention to detail.

Requirements:

  • Customer Service Experience: Proven track record in delivering exceptional customer service within the hospitality sector.
  • Food and Beverage Knowledge: Proficiency in food and beverage protocols, including table service, beverage expertise, event service, and coffee crafting skills.
  • Adaptability and Flexibility: Ability to work in diverse food and beverage settings, with flexibility across different schedules, including early mornings, evenings, weekends, and public holidays.
  • Qualifications: Possession of a valid RSA or equivalent qualification for the specific country/state/territory.
  • Passion for Hospitality: Passion for engaging with patrons and collaborating within a team of diverse professionals.

About Accor Apartments & Realty:

We are a world-leading hotel operator, with over 400 hotels in the Pacific and more than 5,000 across 110 countries. We offer limitless opportunities to grow your career and provide a supportive environment for our team members to thrive.