Customer Service Booking Specialist
1 month ago
At Woods & Co Recruitment, we are proud to partner with a leading automotive care group in Mulgrave. Through rapid growth and strategic acquisitions, this company has established a unique market presence.
The role of the Customer Service Booking Specialist is to deliver exceptional customer experiences by coordinating bookings efficiently and effectively. This involves communicating with installers, internal teams, and external stakeholders to ensure seamless service delivery.
We offer a competitive salary package that includes $60,000 + Super, reflecting the company's commitment to rewarding talent. As a valued member of our team, you will also enjoy:
- Mulgrave: Onsite parking available for your convenience
- A collaborative and dynamic team environment
- Frequent team lunches and social events
- Birthday celebrations tailored to your preferences
- Opportunities for career progression within a national organization
Your key responsibilities will include:
- Answering phone calls and taking bookings for required work
- Providing solutions to client queries and team concerns
- Entering data into the electronic booking system
- Confirming job completion with fleet teams and dealerships
- Following up on missing information, such as order numbers
- Filing paperwork related to jobs and invoices
- Performing general administrative tasks as directed
To succeed in this role, you will need:
- 1–2 years' experience in an admin or customer service capacity
- A motivated and team-oriented attitude
- Excellent written and verbal communication skills
- A positive 'can-do' approach
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