Customer Service Representative

4 weeks ago

Melbourne, Victoria, Australia Veritas Recruitment Full time
About the Role

We are seeking an experienced Customer Service Representative to join one of Australia's leading agricultural suppliers based in Melbourne CBD on a temporary basis for 3-6 months. The current team is committed to providing personalized customer service and ensuring efficiency and consistency.

Key Responsibilities:
  • Monitor product availability and dispatch capacity to ensure accurate real-time updates.
  • Support customers in accessing and using booking systems for efficient scheduling and dispatch.
  • Provide clear guidance on booking procedures and making load amendments.
  • Manage booking system capacity and constraints to enable timely product delivery.
  • Address customer queries and issues promptly while working to enhance their overall experience.
Key Qualities & Characteristics:
  • Ability to develop relationships with internal stakeholders.
  • Understand timing and processes of product dispatch.
  • Effectively communicate with stakeholders regarding terminal dispatch capacity.
  • Attention to detail and organizational skills.
  • Ability to problem-solve and collaborate effectively.
Key Requirements:
  • Exceptional verbal and written communication skills.
  • Prior customer service experience, ideally within the agricultural industry.
  • Strong problem-solving skills and the ability to think on your feet.
  • Experience in quality control is advantageous.
About Veritas Recruitment

Veritas are committed to placing you in the perfect temporary/contract or permanent role. We understand the markets in which we work and provide advice on how to leverage yourself for the best opportunities. Our approach is honest, straightforward, and responsive. We ensure that you are supported and guided through every step of the process and always treated as an individual.

Our ideal candidate will have a strong passion for delivering exceptional customer experiences and possess excellent communication skills. In return, you can expect a competitive salary and the opportunity to work with a dynamic team.

The estimated salary for this position is $70,000 - $90,000 per annum, depending on experience. If you are a motivated and results-driven individual who is looking for a new challenge, please submit your application.

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