Customer Service Liaison Specialist

4 weeks ago


Melbourne, Victoria, Australia Woods & Co Recruitment Full time

Woods & Co Recruitment is a trusted partner for Australia's leading automotive care group, headquartered in Mulgrave. This esteemed organization has achieved remarkable success through strategic expansion and acquisitions.

The role involves regular interaction with company members, assisting with the repair of scratches or dents on their vehicles. Individuals with experience in customer service or administration are encouraged to apply, as they will play a vital role in delivering exceptional service and coordinating tasks efficiently.

Benefits include:

  • A competitive salary package of $60,000 + Super
  • South-East location with onsite parking
  • A collaborative and fun team environment
  • An opportunity to work with a company that values career progression
  • Frequent team lunches and birthday celebrations
  • National presence across various offices throughout Australia

Responsibilities:

  • Addressing ad-hoc duties with the team
  • Managing incoming calls and emails
  • Raising member requests in a timely manner
  • Contacting customers to schedule repair bookings
  • Processing repair requests with accurate information
  • Maintaining a daily customer service log for smooth operations

Requirements:

  • 1-2 years' experience in customer service, retail, or administration
  • Scheduling experience
  • A motivated individual who thrives in a team environment
  • Excellent written and verbal communication skills
  • A 'can-do' attitude


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