Customer Service and Support Specialist

1 month ago

Melbourne, Victoria, Australia InterCare Staffing And Employment Full time

We are seeking a highly motivated and customer-focused Customer Service and Support Specialist to join our dynamic team at InterCare Training. Based in Keysborough, Melbourne, this role presents an excellent opportunity to contribute to the success of our organisation while enjoying a workplace that values camaraderie, growth, and achievement.

About Us

At InterCare Training, we are committed to shaping futures through quality education and training. Our high-performing team culture is built on a foundation of excellence, continuous improvement, and a passion for delivering exceptional results. As a Customer Service and Support Specialist, you will be part of a vibrant team that thrives in a fast-paced environment.

Job Description

This role involves providing top-notch customer service to our students and internal stakeholders. Your responsibilities will include:

  • Handling inbound and outbound calls, as well as email inquiries in a professional and courteous manner;
  • Providing administrative support, including data entry and maintenance of student records;
  • Collaborating with the internal team to achieve time-sensitive outcomes and drive business results;
  • Communicating with external students via phone and email to ensure their needs are met;
  • Meeting and exceeding Key Performance Indicators (KPIs) to deliver exceptional service standards;

As a successful candidate, you will possess strong organisational skills, excellent communication abilities, and a passion for delivering outstanding customer experiences. If you have experience working in a similar customer support/administrator role or in an office/call centre setting, we would love to hear from you

What We Offer

In return for your hard work and dedication, we offer a comprehensive package that includes:

  • Ongoing mentoring and training to help you grow professionally;
  • The opportunity to learn and develop new skills as part of a high-performance interactive team;
  • A competitive salary range of $60,000 - $80,000 per annum, depending on experience;
  • A business phone and parking spot to make your daily commute easier;
  • Team outings and food days to foster a sense of community and connection;
  • Engaging games and daily team huddles to keep you energised and motivated;
  • Open and transparent communication to ensure you're always in the loop.

We believe in investing in our people and creating a work environment that's both enjoyable and rewarding. If you're ready to take your career to new heights and be part of a company that values personal and professional growth, we invite you to apply.

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