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Customer Service Experience Specialist

1 month ago

Melbourne, Victoria, Australia Laminex Australia Full time

We're seeking a Customer Service Experience Specialist to join our engaging team at Laminex Australia in Tullamarine.

This role offers endless opportunities for career growth, with a supportive company culture that values people and development. Secure your future with us and take on the challenge of delivering exceptional customer experiences.

As a Customer Service Experience Specialist, you'll play a vital part in making it easy for customers to do business with Laminex. Reporting to a Team Leader, you'll work on handling a range of customer inquiries, from managing orders and tracking deliveries to addressing technical queries and resolving issues via phone, email, and webchat.

About the Role:

  • Agility is key: You'll be able to balance multiple systems and processes in a fast-paced customer service environment.
  • Clear Communication: Share important information effectively with internal teams.
  • KPI-driven performance: Strive to achieve contact centre Key Performance Indicators (KPIs) related to customer service and maintain high customer satisfaction standards.
  • Customer-centric mindset: Understand and address customer needs with a solution-oriented approach.
  • Problem-solving skills: Efficiently resolve customer issues using strong problem-solving abilities.

You'll enjoy:

  • A Monday-to-Friday schedule with guaranteed time off during National Public Holidays and Christmas/New Year periods.
  • A rotating roster with 8-hour shifts between 7:30 AM and 7:30 PM, including a half-hour lunch break.
  • Free on-site car parking.
  • Access to our Experience Program, offering staff discounts, recognition, and health and wellbeing benefits.
  • Fun team engagement activities and awards for outstanding performance and behaviours.

With a competitive salary of $70,000 - $80,000 per annum, this opportunity provides a great starting point for your career. Apply now and take the first step towards shaping the future of customer service at Laminex.