Customer Service Specialist

1 month ago


Melbourne, Victoria, Australia Square Full time
About Us

At Square, we're building a more inclusive economy that provides equal access to opportunity for all our customers. We strive to live by the same values in building our workplace.

Job Description

We are seeking a Customer Service Specialist to join our Merchant Support Experience team. As a key member of our team, you will be responsible for handling inbound queries from our merchant partners, assisting with questions and resolving issues efficiently.

Responsibilities:
  • Handle inbound contact (voice & digital) from new and existing retail partners while meeting service level agreements.
  • Support onboarding sessions with new merchants by answering questions and providing insight into our product.
  • Update core details relating to existing merchants, including bank details.
  • Take ownership of designated queries and drive them to resolution.
  • Create merchant credentials in our Admin Portal.
  • Facilitate general account management queries and liaise with relevant business functions to resolve issues.
  • Facilitate dispute resolution on behalf of consumers with our retail partners by investigating and delivering clear information.
Requirements:
  • Proven track record of working in customer service.
  • Able to work a blended contact strategy (voice and digital).
  • Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
  • Ability to multitask and enthusiasm about change.
  • Strong written and verbal communication skills.
  • Good judgment and problem-solving skills.
What We Offer

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience. Our benefits package includes healthcare coverage, retirement plans, employee stock purchase program, wellness perks, paid parental leave, paid time off, and learning and development resources.

Square is a global technology company with a focus on financial services. We build tools to help more people access the economy. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. We believe in being fair and committed to an inclusive interview experience.



  • Melbourne, Victoria, Australia ANZ Full time

    We are seeking a skilled Customer Service Specialist to join our Commercial Operations Origination team.The successful candidate will play a key role in supporting customers and stakeholders, ensuring timely delivery of manager variations to existing lending.As a valued member of our team, you will be expected to consistently demonstrate well-developed...


  • Melbourne, Victoria, Australia Probe CX Full time

    About the Role We are seeking a highly skilled Customer Service Deliverance Specialist to join our Probe CX team. Job Overview The primary objective of this role is to provide exceptional service to our customers in an accurate, efficient, and respectful manner on every call, as measured by various performance metrics. Responsibilities Work under the...


  • Melbourne, Victoria, Australia IAG Full time

    We are seeking a Customer Service Excellence Specialist to join our team at IAG, the largest general insurance group in Australia and New Zealand.The ideal candidate will have strong customer service skills, with the ability to build rapport with clients and provide excellent support. This is a full-time role based in Melbourne, working Monday to Friday,...


  • Melbourne, Victoria, Australia BOQ Specialist Full time

    About BOQ SpecialistBOQ Specialist is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.We are a family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand...


  • Melbourne, Victoria, Australia Laminex Australia Full time

    We're seeking a Customer Service Experience Specialist to join our engaging team at Laminex Australia in Tullamarine.This role offers endless opportunities for career growth, with a supportive company culture that values people and development. Secure your future with us and take on the challenge of delivering exceptional customer experiences.As a Customer...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job SummaryWe are seeking a highly skilled Customer Engagement Liaison Professional to join our team at the Customer Engagement Centre. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey.About UsMetricon Homes is Australia's Most Trusted Choice, as...


  • Melbourne, Victoria, Australia Iress Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our clients.As a Customer Service Specialist, you will be the primary point of contact for clients experiencing technical issues. You will be...


  • Melbourne, Victoria, Australia AIA Full time

    Insurance Customer Service SpecialistWe are seeking a dedicated and customer-focused Insurance Customer Service Specialist to join our team at AIA. This is an exciting opportunity to make a real difference in people's lives, providing exceptional service and support to our customers.About the Role:Respond to inbound customer enquiries via various channels in...


  • Melbourne, Victoria, Australia InterCare Staffing And Employment Full time

    We are seeking a highly motivated and customer-focused Customer Service and Support Specialist to join our dynamic team at InterCare Training. Based in Keysborough, Melbourne, this role presents an excellent opportunity to contribute to the success of our organisation while enjoying a workplace that values camaraderie, growth, and achievement.About UsAt...


  • Melbourne, Victoria, Australia Brenntag Full time

    Role OverviewWe are seeking a highly motivated Customer Service Operations Specialist to join our team in Melbourne. This role is responsible for delivering exceptional customer experiences and ensuring seamless operations.Key Responsibilities:Manage customer daily activities, including order processing, contract reviews, and stock management.Process...


  • Melbourne, Victoria, Australia Michael Page Full time

    About Our ClientOur client is a leading provider of high-quality windscreen replacements and repairs, with over 100 fitting centres across Australia.We're seeking an experienced Senior Customer Service Specialist to join our team in delivering exceptional customer service.Job DescriptionRespond to customer enquiries via phone, focusing on providing timely...


  • Melbourne, Victoria, Australia Civica UK Ltd Full time

    Civica UK Ltd, a leading provider of critical services to governments worldwide, is seeking highly motivated individuals to join their team as Customer Service Specialists in Fines Management.About the Role:As a Customer Service Specialist, you will be the first point of contact for customers requiring assistance with managing their fines. Your role will...


  • Melbourne, Victoria, Australia Asahi Beverages Full time

    As a Customer Service and Equipment Specialist at Asahi Beverages, you will play a vital role in ensuring the smooth operation of our beverage equipment.Key responsibilities include:Service and repair of post-mix equipment and frozen carbonated beverage machines, with training provided on industry-specific equipmentProviding exceptional customer service to...


  • Melbourne, Victoria, Australia Fuse Recruitment Full time

    About This RoleWe are seeking a skilled Customer Service Specialist to join our prestigious client in the financial services industry.This is an exciting opportunity to begin your career in one of the largest industries in Australia and gain hands-on experience with a company that is committed to your growth and development.Job DescriptionThe Customer...


  • Melbourne, Victoria, Australia Toll Transport Pty Ltd Full time

    About Toll Transport Pty LtdWe are a global logistics provider with a reputation for delivering exceptional customer service. Our team of 16,000+ professionals is dedicated to helping businesses thrive in a rapidly changing world.Our Dangerous & Hazardous Goods facility in Laverton North is a key part of our operations, servicing major ASX listed Chemical...


  • Melbourne, Victoria, Australia BWA Group Services Pty Ltd Full time

    About the Role:As a Customer Service Excellence Specialist with BWA Group Services Pty Ltd, you will be responsible for providing exceptional phone-based support to our customers.The role involves working in a fast-paced environment, where you will need to multitask and possess strong computer skills. Your ability to work independently and as part of a team...


  • Melbourne, Victoria, Australia Six Degrees Executive Full time

    About the RoleWe are seeking a detail-driven and action-oriented individual to join our cross-functional team as an FMCG Customer Service Specialist.Key ResponsibilitiesManage high-volume purchase orders for major supermarkets, retailers, and food service businesses.Implement end-to-end customer service initiatives, including tracking 3PL transport/delivery...


  • Melbourne, Victoria, Australia Brenntag Full time

    Brenntag is seeking an experienced Customer Service Operations Specialist to join our team in Melbourne.As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of customer orders and providing exceptional service to our clients.Responsibilities include:Managing daily customer activities and projects, including...


  • Melbourne, Victoria, Australia Koch Fertilizer Full time

    At Koch Fertilizer, we are seeking a skilled Customer Service and Support Specialist to join our team. As the first point of contact for customers, you will play a crucial role in ensuring that all customer inquiries are handled in a timely and professional manner.The ideal candidate will have excellent verbal and written communication skills, be proficient...


  • Melbourne, Victoria, Australia Pact Group Full time

    About This OpportunityPact Group is a leading provider of circular and sustainable packaging solutions, with a vision to lead the circular economy through innovative approaches.As a Customer Service Delivery Specialist, you will play a pivotal role in delivering exceptional customer experiences, ensuring timely service and positive outcomes for both...