Customer Service Ambassador

1 week ago


Melbourne, Victoria, Australia Vicinity Centres Full time

At Vicinity Centres, we are constantly striving to provide an exceptional experience for our customers. As a Customer Service Ambassador, you will play a vital role in ensuring that our guests have a positive and enjoyable time at our centre.

We are seeking a proactive team player who is passionate about delivering outstanding customer service. If you have a genuine desire to bring to life the Vicinity culture and contribute to building a fun and enjoyable working environment, we want to hear from you

The Guest Experience Representative provides in-centre communication, coordination, and information services for our customers. This includes providing a warm welcome and farewell, efficiently answering customer queries relating to centre services and facilities, making recommendations, facilitating gift card sales, providing general tourist information, and arranging shuttle bus bookings.

This role requires excellent communication skills, attention to detail, and the ability to multitask and prioritise activities using a professional and customer-centric approach. You will be confident in speaking up and can identify and recommend new ways of working, as well as being a quick learner, adaptable, and open to new challenges.

We Imagine a Better Way by embracing diversity, always collaborating, and creating an awesome place to work where our people are rewarded and recognised. Our benefits program focuses on creating an amazing work environment that supports the well-being and career growth of our employees.

As a Customer Service Ambassador, you will earn an estimated $30.00-$40.00 per hour, depending on your level of experience and qualifications. This is a casual opportunity with a minimum of 20 hours per week, typically ranging from 25-38 hours per week. Positions start in late October or early November and conclude in January.

In this role, you will have the opportunity to develop your skills and knowledge while working in a dynamic and supportive team environment. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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