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Technical Support Specialist

2 months ago

Sydney, New South Wales, Australia Fitzgerald Jenkins Recruitment Full time

**Customer Service and Technical Support Role**


At Fitzgerald Jenkins Recruitment, we are seeking an experienced and skilled professional to fill the position of CUSTOMER TECHNICAL SUPPORT in our Sydney office. This is an exciting opportunity to join a market-leading Financial Services company and be part of a high-performing team.


As a key member of our team, you will be the first point of contact for technical queries from a wide range of customers across their Trading and Information systems. Your primary responsibility will be to deliver exceptional service to customers, maintaining high standards of support and responsiveness on all technical-related matters.


Your key responsibilities will include:



  • Providing technical support to customers, responding to their queries in a timely and professional manner.
  • Assisting in the development and refinement of workflows between departments to ensure a streamlined and efficient customer experience.
  • Managing centralized customer hotlines and inboxes, ensuring availability and servicing within support hours and agreed Service Level Agreements (SLAs).
  • Collaborating with internal teams, including Operational, Business Development, Project, and IT teams, to enhance the customer experience.
  • Identifying and implementing initiatives related to operational risk reduction, technical change, and process improvement.

The successful candidate will have:



  • Previous experience in a customer service-oriented and delivery-focused environment.
  • An understanding of the Australian financial markets, including Equity, Derivatives, or OTC Markets.
  • Experience in providing technical support.
  • Experience with technical systems, protocols, or infrastructure.
  • Experience and knowledge of FIX protocol is highly regarded.

If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.