Technical Support Specialist

2 weeks ago


Sydney, New South Wales, Australia NBCUniversal Full time
About the Role

This is an exciting opportunity to join NBCUniversal, a leading company in Australia. The TechEx team forms part of the IT Workplace Operations Team, requiring high-level customer focus, technical flexibility, and agility.

The role involves providing 1st & 2nd line desk-side support services to NBCUniversal International on all supported technologies, including Windows & Mac hardware and various mobile technologies.

  • Identify and deliver Service Improvements aligned to the company's goals by prioritizing technology initiatives and supporting the evaluation, deployment, and management of current and future technologies.
  • Provide support to the infrastructure teams for remote hands and eyes to assist in the resolution of technical faults.
  • Work closely with all IT groups to resolve incidents/requests and ensure impact to customers is kept to a minimum.


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