Expert Cloud Technical Support

3 hours ago


Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time
Role Overview: Expert Cloud Technical Support

Amazon Web Services (AWS) is seeking experienced professionals to join our Support Engineering team as Expert Cloud Technical Support specialists. As a member of this team, you will provide expert-level technical support to our customers, ensuring they get the most out of our cloud services.

We require individuals with 1+ years of experience in software development or technical support, who have knowledge or experience with system administration, troubleshooting operating systems, and networking. Familiarity with NoSQL technologies like DynamoDB, Redis, MongoDB, Apache Cassandra, and programming languages such as Java, Python, and Node.js is also essential.

Responsibilities:
- Providing expert-level technical support to customers
- Collaborating with AWS teams to resolve complex customer issues
- Developing and presenting training content to internal teams

Benefits:
- Competitive salary: $125,000 - $155,000 per year
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment

Requirements:
- 1+ years of software development or technical support experience
- Expertise in system administration and troubleshooting
- Knowledge of NoSQL technologies and programming languages

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