Technical Support Lead

11 hours ago


Sydney, New South Wales, Australia NICE Full time
About the Role

This is a senior technical role at NICE CXone, a leading company in AU.

We are looking for a key member of our Technical Support team to provide advanced-level technical support to our customers.

You will manage high-impact technical cases and work closely with Technical Support Engineers to ensure timely status updates, customer communication, duplication, and root cause correction.

Develop relationships with key customer contacts and internal staff to enable efficient communication.



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