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Administrative Officer

2 months ago

Prahran, Victoria, Australia Healthscope Full time

About the Role:

The Administrative Officer will play a vital role in supporting the hospital's Admissions and Reception team. As a key member of our administration team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.

Key Responsibilities:

  • Manage a busy reception desk, ensuring a smooth and efficient flow of patients and visitors.
  • Answer and redirect calls, providing accurate and timely information to callers.
  • Organise appointments and prepare admission paperwork, ensuring all necessary documentation is complete and accurate.
  • Conduct follow-up requests and make reminder calls for visits, ensuring patients receive timely and effective care.
  • Maintain accurate and effective record management systems, including preparation of medical records.
  • Perform Health Fund Checks as required, ensuring patients receive the necessary care and support.
  • Manage the collection of excesses/co-payments, ensuring accurate and timely processing.
  • Coordinate with staff from other departments, ensuring seamless communication and collaboration.
  • Complete other clerical tasks, such as data entry, to support the smooth operation of the hospital.

About Us:

Healthscope is a leading provider of private healthcare services, with a commitment to delivering high-quality care and exceptional patient experiences. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and their families.

What We Offer:

  • A supportive and friendly work environment, with opportunities for professional development and growth.
  • A competitive salary and benefits package, including access to our employee assistance program.
  • The opportunity to work with a talented and passionate team, dedicated to delivering exceptional patient care.
  • A chance to make a real difference in the lives of our patients and their families.