Case Manager
3 weeks ago
Role Overview
Unified Healthcare Group is seeking a skilled Case Manager to join our dedicated case management team. As a Case Manager, you will be responsible for liaising with customers and healthcare providers to facilitate the exchange of health and medical information with speed, simplicity, and security.
Key Responsibilities
- Manage a portfolio of clients, ensuring timely actioning of caseloads in accordance with service level agreements
- Liaise with specialists and medical clinics to obtain medical records on behalf of clients
- Write accurate case notes in the medEbridge platform
- Develop and maintain relationships between clients and Unified Healthcare Group
- Perform data entry and ad hoc administrative duties as required
Requirements
- Excellent verbal and written communication skills
- Ability to negotiate, influence, and manage conflicts effectively
- Capacity to multitask in a fast-paced environment
- Exceptional time management and organisational skills
- Intermediate Microsoft Office Suite skills, including Outlook, Word, and Excel
- Knowledge or understanding of health practitioners, particularly GPs, injury rehabilitation, or legal or insurance practices is an advantage
What We Offer
- Flexibility in working arrangements, including one anchor day and a second flexible day, with the option to work from home
- Employee discounts for health insurance, gyms, pools, and travel clubs
- Options for novated leasing and salary sacrificing
- Paid parental leave
- Purchased leave (up to 4 weeks)
- Employee Assistance Program
About Us
Unified Healthcare Group is a market leader in its field, committed to optimising our processes while innovating through people, process, and systems to stay ahead of the curve. Our office is located in a vibrant area, and we offer a dynamic work environment that values diversity and inclusion.
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