Customer Service Representative

1 month ago

Prahran, Victoria, Australia Unified Healthcare Group Full time
Customer Service Officer

We are seeking experienced Customer Service professionals to join our team on a casual basis. As a Customer Service Officer, you will play a key role in delivering an innovative and effective service across the business.

Key Responsibilities:
  • Establish and maintain effective relationships with specialists and medical clinics to obtain medical records on behalf of clients.
  • Accurately document case notes in the medEbridge platform.
  • Perform data entry and ad hoc administrative duties as required.
  • Meet and exceed customer service expectations.
Requirements:
  • Attention to detail and ability to maintain accurate records.
  • Aptitude for systems and ability to learn new software.
  • Excellent customer service and telephone skills.
  • Excellent time management and organisational skills.
  • Ability to work well to deadlines.
  • Excellent communication skills – both written and verbal.
  • A professional and positive attitude.
  • Ability to use Microsoft Office suite, namely Word, Outlook & Excel.
  • Previous experience in a contact centre setting is advantageous.
Why work for Unified Healthcare Group?
  • Based in the heart of Chapel Street close to all amenities.
  • We offer flexibility working arrangements 2 days in the office only.
  • Financial incentives apply if KPI's are met.
  • Employee discounts for health insurance, gyms, pools and travel club.
  • Novated leasing and salary sacrificing.
  • Paid parental leave.
  • Purchased Leave (up to 4 weeks).
  • Employee Assistance Program.

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.

You are welcome here.

We value all differences and are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

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