Front Office Management Lead

2 weeks ago


Sydney, New South Wales, Australia IBIS STYLES Full time
About Us

IBIS STYLES offers a unique opportunity to work in a dynamic environment with limitless career growth and exceptional benefits.

Our company is committed to diversity and inclusion, providing a welcoming space for talented professionals to thrive.

Salary and Benefits

The estimated annual salary for this position is $80,000 - $110,000, depending on experience and qualifications.

We offer a comprehensive benefits package, including training opportunities, flexible working arrangements, and a supportive team environment.

Job Description

As our next Front Office Manager, you will lead the Front Office Team to deliver exceptional guest experiences, creating memorable moments and empowering your team to excel.

  • Lead by example, demonstrating strong leadership skills and a passion for delivering outstanding customer service.
  • Coach and mentor Guest Service Agents and Assistant Managers to grow their careers and achieve personal goals.
  • Maintain high standards of quality, ensuring seamless operational processes and effective communication across the team.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Proven leadership experience in a similar property, with a focus on roster and revenue management.
  • Excellent conflict resolution and negotiation skills, with the ability to train and mentor the team.
  • A deep understanding of hotel property management systems and a willingness to learn and adapt.
Additional Information

At IBIS STYLES, we value our employees' contributions and offer opportunities for growth and development.

You will have the chance to work alongside passionate industry professionals, be mentored by experienced Accor Hospitality experts, and enjoy the rewards of a successful career.


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