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Front Office Manager Lead

1 month ago

Sydney, New South Wales, Australia Marriott Full time

Job Summary


We are seeking a highly skilled Front Office Manager Lead to join our team at Marriott. As a key member of our front desk operations, you will be responsible for leading and assisting with the successful completion of daily shift requirements.



About the Role


This is a challenging role that requires strong leadership and communication skills to manage and motivate a team of front office staff. You will be responsible for ensuring guest satisfaction and achieving operating budget targets.



Key Responsibilities



  • Lead and assist with front desk operations, including managing day-to-day activities, supervising staff, and ensuring efficient use of resources.
  • Develop and implement effective strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and achieve business objectives.
  • Manage financial and administrative responsibilities, including budgeting, forecasting, and reporting.
  • Ensure compliance with company policies and procedures, including loss prevention and safety protocols.


Requirements



  • A minimum of 2 years of experience in a similar role or in a related field, such as hotel management or customer service.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent problem-solving and analytical skills, with the ability to make sound decisions under pressure.
  • Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
  • High school diploma or equivalent required; bachelor's degree preferred.


What We Offer



  • A competitive salary range of $60,000 - $80,000 per year, based on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Generous paid time off and holidays.
  • Professional development opportunities, including training and education programs.
  • A dynamic and supportive work environment with a talented team of professionals.


Why Join Us?


At Marriott, we believe in investing in our people and providing opportunities for growth and development. We offer a dynamic and supportive work environment, with a talented team of professionals who share our commitment to excellence. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.