Motor Claims Operations Manager
2 weeks ago
Company Overview
Auto & General is a leading provider of general insurance products, protecting customers on the road, at home, and on holiday.
We are committed to delivering high-quality services and fostering a culture of 'high performance with high integrity.'
Salary Range
$120,000 - $180,000 per annum, depending on experience.
Job Description
This Motor Claims Team Leader role is responsible for leading a team of claims consultants, prioritizing and allocating portfolios, conducting performance reviews, and providing technical guidance on complex claims.
The successful candidate will have a minimum 1-year leadership experience in a customer-facing organization, strong coaching skills, and experience developing processes and procedures.
Key Responsibilities
- Develop, motivate, and coach a team of claims consultants
- Prioritize and allocate team portfolios, managing workload effectively
- Conduct regular performance reviews and assist with staffing requirements
- Provide technical guidance on complex claims and complaints
- Contribute to the continuous improvement of the motor claims operating model
Required Skills and Qualifications
- Minimum 1-year leadership experience in a customer-facing organization
- Strong coaching and development skills
- Experience developing processes and procedures
- Good attention to detail and problem-resolution skills
Benefits
- A competitive salary range
- A generous leave package, including extra leave days, paid parental leave, and workplace giving
- Professional development opportunities, including online courses and internal programs
- Employee discounts on Budget Direct insurance products
About Us
We value individual differences and foster an inclusive culture that creates a great place to work for all. If you're passionate about working in a growing and changing business, we'd love to hear from you.
-
Claims Operations Specialist Motor Claims
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAuto & General is seeking a skilled Claims Operations Specialist Motor Claims to play a key role in the development and implementation of our Motor Claims program. As part of this team, you will be responsible for monitoring compliance with established quality assurance procedures, conducting technical reviews to ensure accuracy and efficiency, and...
-
Senior Motor Claims Operations Manager
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeMotor Claims Team LeaderThe Motor Claims Team Leader will lead, motivate and develop a team of Motor Claims Consultants.Key Responsibilities:Develop, coach and motivate the team to maintain skills and competencies, ensuring a high standard of service.Prioritize and allocate team portfolios, including workload management.Conduct performance reviews and assist...
-
Operational Excellence Specialist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeUnlock Operational Efficiency in Motor ClaimsWe are seeking a highly skilled Operational Excellence Specialist - Motor Claims to join our team at Auto & General.
-
Motor Claims Operations Manager
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeLead a High-Performing Motor Claims TeamAbout the Role:This leadership position offers an exciting opportunity to lead and motivate a team of Motor Claims Consultants. As our ideal candidate, you will be responsible for developing, coaching, and guiding your team to provide exceptional customer service.Key Responsibilities:Develop and implement strategies to...
-
Motor Claims Quality Assurance Specialist
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeWe are seeking a highly skilled Motor Claims Quality Assurance Specialist to join our team at Auto & General. This is an exciting opportunity for someone who is passionate about ensuring the highest level of quality in motor claims handling.As a Motor Claims Quality Assurance Specialist, you will play a key role in the ongoing development and implementation...
-
Lead Motor Claims Specialist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAuto & General: Lead Motor Claims SpecialistEstimated Salary: $85,000 - $110,000 per yearAbout Us:We are Auto & General, a leading provider of general insurance products in Australia. Our mission is to safeguard our customers in their time of need with innovative and award-winning solutions.Job Description:This exciting opportunity has arisen for an...
-
Operational Insights Specialist
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAs a key member of our team at Auto & General, the Operational Insights Specialist - Motor Claims will play a pivotal role in delivering operational information, analysis and insight to ensure emerging trends are identified and appropriate action taken. This role is responsible for understanding the performance of the claims business, identifying drivers for...
-
Motor Claims Process Optimisation Strategist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleAs a Motor Claims Process Optimisation Strategist at Auto & General, you will play a critical role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims processes across the Motor Claims journey.Key Responsibilities:Conduct thorough analysis...
-
Process Optimisation Expert
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled Process Optimisation Expert to join our team in Kawana or North Lakes office. As an expert in process optimisation, you will play a crucial role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims...
-
Claims Operations Manager
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob DescriptionThis role is for a highly motivated and experienced Claims Operations Manager to lead the Motor Claims team at Auto & General. As a leader in the industry, we offer a range of general insurance products that protect our customers on the road, at home and on holiday.About UsWe are Australia's leading general insurer, providing smarter products...
-
Senior Motor Claims Optimisation Specialist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeWe are seeking a skilled Motor Claims Optimisation Specialist to join our team at Auto & General, based in North Lakes.About the Role:This is a full-time opportunity for an experienced Motor Claims and/or Process Optimisation professional to drive operational excellence and deliver exceptional service and strong cost outcomes through continuous improvement...
-
Claims Quality Assurance Specialist
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled Claims Quality Assurance Specialist to join our Motor Insurance team. This is a challenging and rewarding role that will involve ensuring the consistency and adherence to established motor claims standard operating procedures.
-
Senior Claims Operations Manager
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob DescriptionWe are seeking a highly skilled and experienced Senior Claims Operations Manager to lead our Motor Claims team.About the RoleThis is an exciting opportunity to work with a dynamic team and contribute to the growth and success of Auto & General. As a Senior Claims Operations Manager, you will be responsible for managing a team of claims...
-
Senior Motor Claims Team Lead
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout Us:">At Auto & General, we are committed to providing smarter products and solutions to safeguard our customers in times of need.">Job Summary:">We are seeking an experienced Senior Motor Claims Team Lead to join our team in North Lakes. As a key member of our leadership team, you will be responsible for leading, motivating, and developing a...
-
Claims Recovery Director
1 month ago
North Lakes, Queensland, Australia Fuse Recruitment Full timeCompany OverviewFuse Recruitment specialises in insurance recruitment and actively sources for a range of clients. With expertise in the field, they understand the needs of their clients and candidates alike.SalaryThe estimated salary for this position is $250,000 per annum, commensurate with experience. This figure is based on industry standards and...
-
Operational Excellence Specialist
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeUnlock your potential as an Operational Excellence Specialist in our dynamic Third-Party Recoveries & Settlements team.About the RoleWe are seeking a skilled Knowledge Writer to drive operational excellence and support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures.You will:Support the...
-
Insurance Claims Manager
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob SummaryWe are seeking a highly skilled Insurance Claims Manager to join our team at Auto & General.About the RoleThis is an exciting opportunity for a motivated and results-driven professional to manage complex claims, prioritize tasks, and drive results in a dynamic environment.Key ResponsibilitiesClaims Management: Manage complex insurance claims from...
-
Senior Claims Management Strategist
4 weeks ago
North Lakes, Queensland, Australia Fuse Recruitment Full timeDrive Operational Excellence in Claims ManagementWe are seeking an experienced Senior Claims Management Strategist to oversee the Settlements Department within our Third Party Motor Claims Division. This critical role is responsible for driving strategic claims management to achieve efficient and cost-effective outcomes.Key Responsibilities:Lead the...
-
Business Continuity Expert
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob OverviewWe are seeking a highly skilled Business Continuity Expert to join our Motor Claims team. As a key member of the team, you will play a critical role in ensuring our business continuity plans are up-to-date and effective.About UsAuto & General is a leading provider of general insurance products, including car, motorcycle, home, contents, pet, and...
-
Claims Management Specialist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob Description:We are seeking an experienced Claims Management Specialist to join our team at Auto & General. In this role, you will be responsible for managing a portfolio of complex, high-value claims.Key Responsibilities:End-to-end management of a portfolio of claims, ensuring timely and effective resolution.Built and maintained strong relationships with...