Motor Claims Process Optimisation Strategist

4 weeks ago

North Lakes, Queensland, Australia Auto & General Full time
About the Role

As a Motor Claims Process Optimisation Strategist at Auto & General, you will play a critical role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims processes across the Motor Claims journey.

Key Responsibilities:
  • Conduct thorough analysis of existing claims processes to identify bottlenecks, gaps, handoffs and areas for improvement that drive efficiency and accuracy and improve overall claim outcomes.
  • Work with key stakeholder groups across the business to identify automation opportunities, implement digital solutions and leverage technology to enhance efficiency, reduce costs and improve claim outcomes.
  • Develop performance metrics and implement tracking systems to monitor the effectiveness of process optimisation initiatives.
  • Foster effective relationships with key stakeholders to support engagement and effective optimisation outcomes.
  • Provide process training and support to team members on new processes, systems and tools implemented as part of the optimisation initiatives.
  • Utilise data analysis tools and techniques to develop process insights and provide accurate and insightful reports that support successful embedment of optimisation initiatives.
Requirements:
  • Well-developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in Motor Claims.
  • Excellent analytical, problem solving and decision making skills.
  • Exceptional communication (both verbal and written) and interpersonal skills, with the ability to liaise effectively with various stakeholders.
  • Demonstrated ability to effectively engage, influence and develop others.
  • High level conceptual, analytical and problem-solving skills and the ability to develop innovative solutions.
  • High level project management experience i.e. an ability to deliver results to agreed timeframes.
About Us

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance. With a salary of $120,000 per annum, you will be well-rewarded for your hard work and dedication. As a Motor Claims Process Optimisation Strategist, you can expect a competitive salary and benefits package, including flexible working arrangements, professional development opportunities and a comprehensive remuneration package.

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