Motor Claims Operations Manager
1 day ago
About the Role:
This leadership position offers an exciting opportunity to lead and motivate a team of Motor Claims Consultants. As our ideal candidate, you will be responsible for developing, coaching, and guiding your team to provide exceptional customer service.
Key Responsibilities:
- Develop and implement strategies to enhance team performance and productivity.
- Prioritize and allocate team portfolios, ensuring efficient workload management.
- Conduct regular performance reviews and contribute to staffing decisions.
- Provide technical guidance and act as an escalation point for complex claims and complaints.
- Collaborate with stakeholders to drive business growth and continuous improvement.
Requirements:
- Minimum 1 year of experience in a leadership role, preferably in a customer-facing organization or call centre.
- Strong coaching and mentoring skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
What We Offer:
- Competitive salary range: $85,000 - $115,000 per annum.
- Opportunities for professional growth and development.
- A supportive and collaborative team environment.
- Benefits package including extra leave, paid parental leave, and employee discounts.
Location:
Our North Lakes site is conveniently located near amenities, offering easy access and a comfortable working environment.
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