Lead Motor Claims Specialist
3 days ago
Estimated Salary: $85,000 - $110,000 per year
About Us:We are Auto & General, a leading provider of general insurance products in Australia. Our mission is to safeguard our customers in their time of need with innovative and award-winning solutions.
Job Description:This exciting opportunity has arisen for an experienced leadership professional to join our Motor Claims team as a Lead Motor Claims Specialist. As part of this role, you will be responsible for leading, motivating, and developing a team of Motor Claims Consultants.
- Develop and coach the team to ensure they maintain high standards of service delivery.
- Prioritize and allocate team portfolios, including workload management.
- Conduct performance reviews and assist with staffing requirements and recruitment.
- Provide technical guidance and act as an escalation point for complex claims and complaints.
- Contribute to the continuous improvement of the Motor Claims operating model.
- Ensure Auto & General policies and procedures are adhered to.
To succeed in this role, you will require:
- Minimum 1 year's experience in a leadership role with a customer-facing organization or within a call centre, preferably with strong coaching experience.
- Motor Claims experience is highly beneficial.
- Able to develop and maintain strong stakeholder relationships.
- Good attention to detail and problem resolution skills.
- Experience developing processes and procedures.
- Ability to effectively manage conflict and negotiate where required.
As a valued member of our team, you can expect:
- Competitive salary package.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
- Award-winning company culture.
- Opportunities for career growth and advancement.
This role is based at our North Lakes site, which offers easy access to amenities and parking facilities.
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