Senior Motor Claims Operations Manager

11 hours ago

North Lakes, Queensland, Australia Auto & General Full time
Motor Claims Team Leader

The Motor Claims Team Leader will lead, motivate and develop a team of Motor Claims Consultants.

Key Responsibilities:

  • Develop, coach and motivate the team to maintain skills and competencies, ensuring a high standard of service.
  • Prioritize and allocate team portfolios, including workload management.
  • Conduct performance reviews and assist with staffing requirements and recruitment.
  • Provide technical guidance and escalate complex claims and complaints.
  • Contribute to the continuous improvement of the Motor Claims operating model.
  • Offer technical product, process, system and compliance support.
  • Maintain effective working relationships with key stakeholders (internal and external).
  • Ensure adherence to Auto & General policies and procedures.
Requirements:
  • Minimum 1 year in a leadership role with a customer-facing organization or within a call centre, preferably with strong coaching experience.
  • Motor Claims experience is beneficial.
  • Able to develop and maintain strong stakeholder relationships.
  • Good attention to detail and problem resolution skills.
  • Experience developing processes and procedures.
  • Ability to effectively manage conflict and negotiate when required.
About Us:

Auto & General provides smarter products and solutions to safeguard customers in their time of need. We offer a range of general insurance products that protect customers on the road, at home and on holiday.

Our Perks:
  • Location: Our North Lakes site has parking and is conveniently located close to amenities.
  • Extra leave: Enjoy additional leave days on us. You'll receive a paid 'ME' day and one paid volunteer leave day annually.
  • Paid parental leave: We support our new parents with paid parental leave and other benefits.
  • Workplace giving: If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
  • Development opportunities: We're championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts: You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition: We reward high performance with employee recognition, reward and incentive schemes.
  • Onsite facilities: There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social: Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Estimated salary: $80,000 - $120,000 per annum.

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