Senior Motor Claims Team Lead
3 weeks ago
About Us:
">At Auto & General, we are committed to providing smarter products and solutions to safeguard our customers in times of need.
">Job Summary:
">We are seeking an experienced Senior Motor Claims Team Lead to join our team in North Lakes. As a key member of our leadership team, you will be responsible for leading, motivating, and developing a high-performing team of Motor Claims Consultants.
">Key Responsibilities:
">- ">
- Team Leadership: Develop and implement strategies to drive team performance, ensuring consultants maintain skills and competencies while delivering exceptional customer service.">
- Portfolio Management: Prioritize and allocate team portfolios, managing workload effectively to meet business objectives.">
- Performance Management: Conduct regular performance reviews and assist with staffing requirements, including recruitment and selection processes.">
- Technical Guidance: Provide expert technical guidance and act as an escalation point for complex claims and complaints.">
- Continuous Improvement: Contribute to the development of our Motor Claims operating model, driving process improvements and best practices.">
- Stakeholder Engagement: Foster strong relationships with internal and external stakeholders, ensuring effective communication and collaboration.">
Requirements:
">- ">
- Leadership Experience: Minimum 1 year in a leadership role with a customer-facing organization or within a call centre, preferably with strong coaching experience.">
- Motor Claims Experience: Beneficial experience in Motor Claims is preferred.">
- Communication Skills: Excellent communication and interpersonal skills, with the ability to develop and maintain strong stakeholder relationships.">
- Problem-Solving: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.">
- Process Development: Ability to develop and maintain processes and procedures, ensuring compliance with industry standards and regulations.">
- Conflict Resolution: Proven ability to effectively manage conflict and negotiate where required.">
What We Offer:
">- ">
- Salary: $90,000 - $110,000 per annum, depending on experience.">
- Location: Our North Lakes site offers a convenient location close to amenities, with parking available on site.">
- Benefits: Enjoy additional leave days, paid parental leave, workplace giving, employee discounts, and recognition and reward schemes.">
- Development Opportunities: Access to internal programs and online courses to support your professional development.">
- Culture: Join our dynamic team that values individual differences and fosters an inclusive culture.">
- Onsite Facilities: Enjoy end-of-trip facilities and private spaces for nursing mothers.">
- Get Social: Participate in social and community activities, including annual celebrations, family fun days, and regular events across our sites.">
About Us:
">We are committed to being Australia's best insurer, and we're always on the lookout for talented, passionate individuals who share our vision.
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