Customer Success Strategist

1 day ago

North Sydney Council, Australia Data#3 Ltd Full time
Job Overview

Data#3 Ltd is seeking an experienced Customer Success Strategist to join its dynamic team. This full-time, hybrid role can be based in either Sydney or Brisbane and offers a unique opportunity to drive meaningful customer outcomes and make a lasting impact.

About the Role

The ideal candidate will have strong communication skills, excel at navigating complex customer interactions, and possess a solid understanding of service delivery processes or change management. They will be responsible for creating and executing success plans that drive customer satisfaction, retention, and growth.

Key Responsibilities
  • Act as the primary point of contact for assigned customers, helping them navigate their lifecycle journey and achieve their desired outcomes.
  • Collaborate with sales, vendors, and internal teams to align customer goals with business objectives.
  • Manage onboarding activities, ensuring customers are fully equipped with the tools and resources they need.
  • Drive adoption programs and remove any barriers to ensure smooth customer experiences.
  • Present and discuss technology roadmaps, aligning them with customer needs and future requirements.
  • Provide data-driven insights to enhance customer success initiatives and improve overall processes.
What We Offer
  • A competitive salary package estimated to be around $120,000 - $150,000 per annum, commensurate with experience.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
About Data#3 Ltd

Data#3 Ltd is a leading IT services company with a reputation for excellence and innovation. With a culture built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART), we pride ourselves on being a great place to work. Our team is passionate about delivering exceptional customer experiences and making a real impact in the industry.

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