Student Progressions Coordinator

4 days ago

Sydney, New South Wales, Australia Alphacrucis College Full time
About the Role

We are seeking a highly organized and detail-oriented Student Progressions Officer to join our team at Alphacrucis University College. As a key member of our Student Progressions team, you will play a critical role in ensuring the accuracy and timeliness of student records, from enrolment to graduation.

Key Responsibilities
  • Student Record Management: Process enrolments, withdrawals, and other student-related requests in a timely and accurate manner.
  • Enquiry Response: Assess and respond to enquiries from faculty, staff members, students, and other stakeholders in a professional and courteous manner.
  • System Configuration: Develop and configure the student management system (Quercus) by setting up fees, courses, student records, and grades.
  • Graduation Support: Assist with the management of graduation, including assessing completions, printing, and organization.
  • Grade Management: Process grades and assist in grade moderation and student intervention implementation.
  • Team Collaboration: Work alongside the wider team (Student Onboarding, Student Support, and Compliance) as needed to ensure seamless student experience.
  • Process Improvement: Develop and implement processes that will enhance the student experience and improve operational efficiency.
Requirements
  • Education: The completion of a VET or HE degree is desired.
  • Experience: Experience in an administrative or customer-service role is essential.
  • Industry Knowledge: An understanding of the VET and HE sector is required.
  • Skills: Excellent communication and customer service skills, with the ability to communicate clearly and concisely across all channels.
  • Attention to Detail: Excellent attention to detail and written skills when communicating with others, both internally and externally.
  • Commerciality: Ability to apply knowledge in a practical, commercial manner.
  • Teamwork: Willingness to assist and support others as required and get on with team members.
  • Time Management: Ability to accomplish objectives effectively within a given timeframe.

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