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Student Onboarding Coordinator

2 months ago

Sydney, New South Wales, Australia Alphacrucis College Full time
About the Role

We are seeking a highly organized and detail-oriented Student Onboarding Coordinator to join our team at Alphacrucis University College. As a key member of our admissions team, you will play a critical role in ensuring the smooth onboarding of students into our programs.

Key Responsibilities
  • Application Processing: Accurately process student applications in a timely and efficient manner, ensuring compliance with our admission requirements, policies, and procedures.
  • Enquiry Management: Respond to and manage enquiries from students, agents, and other stakeholders in a professional and courteous manner.
  • System Development: Develop and set up our Student Management System (SMS) to ensure seamless data management and communication with students.
  • Process Improvement: Contribute to the ongoing review and evaluation of our admission processes to identify areas for improvement and implement changes as needed.
  • Customer Service: Provide exceptional customer service to students and stakeholders, ensuring a high level of satisfaction and loyalty.
  • Administrative Support: Provide administrative support to relevant committees as required, including agenda preparation, minute-taking, and action follow-up.
Requirements
  • Qualifications: Completion of a diploma level qualification or higher; or two years of relevant work experience.
  • Experience: Experience in student and program administration, preferably in the higher education sector.
  • Skills: Demonstrated experience in delivering high-quality customer service, processing high volumes of data, and communicating effectively with stakeholders.
  • Knowledge: Knowledge of the higher education and VET environment, including relevant policies and procedures.