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Student Progressions Officer
2 months ago
The Student Progressions Officer will play a crucial role in the processing, maintenance, and accuracy of student records under the supervision of the Head of Student Progressions.
Key Responsibilities:
- Process enrolments, withdrawals, and other student-related requests.
- Assess and respond to enquiries from faculty, staff members, students, and other stakeholders.
- Develop and configure the student management system (Quercus) by setting up fees, courses, student records, and grades.
- Assist with the management of graduation, including assessing completions, printing, and organization.
- Process grades and assist in grade moderation and student intervention implementation.
- Work alongside the wider team (Student Onboarding, Student Support, and Compliance) as needed.
- Develop and implement processes that will enhance the student experience.
Required Skills and Proficiencies:
- The completion of a VET or HE degree (desired).
- Experience in an administrative or customer-service role.
- Experience within a tertiary institution (desired).
- An understanding of the VET and HE sector.
- Customer service focused: committed to providing exceptional customer service across all channels – written, phone, and face-to-face.
- Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
- Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
- Commerciality: ability to apply knowledge in a practical, commercial manner.
- Teamwork: willingness to assist and support others as required and get on with team members.
- Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner.
