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Student Support Services Director

2 months ago

Sydney, New South Wales, Australia King's Own Institute Full time
Job Description

Job Title: Student Support Services Manager

Job Summary:

The Student Support Services Manager will be responsible for planning, implementing, and monitoring effective strategies for engaging students from enrolment through to graduation and beyond. This role will require strong leadership and communication skills to manage a team and work with various stakeholders.

Key Responsibilities:

  • Student Support: Provide authoritative decision-making on matters pertaining to student support, including payment extensions, course breaks, deferment of studies, enrolment extension requests, completions, and withdrawals.
  • Intervention and Progression Strategies: Develop and implement intervention and progression strategies, policies, and standardised operating procedures in conjunction with the Associate Vice President (Operations).
  • Team Management: Manage the activities and functions of the Student Support Services team to ensure that tasks and responsibilities are successfully achieved.
  • Student Engagement: Participate in the development and implementation of KOI's retention strategy and student engagement.
  • Graduation and Completion: Oversee graduation and manage completion.
  • Enrolment and Orientation: Conduct enrolment and orientation planning and wash-up meetings and ensure that continuous improvement feedback is considered, evaluated, and implemented when applicable.
  • Internships Program: Develop, coordinate, and implement internships programs that will support improved student retention and student development. Liaise with external stakeholders, conduct information sessions, review reports, and provide tracking reports as required.
  • Student Enquiries: Address student enquiries and concerns related to internships, offering guidance and support.
  • Record Keeping: Maintain accurate records of students' internship-related documents and track their completion.
  • Program Review: Conduct regular, systematic, and timely review of the effectiveness of the internships program and identify areas for improvement.
  • Professional Development: Participate in recommended development and training, including Cultural & Diversity Awareness, Compliance, and TEQSA requirements.
  • Additional Projects: Undertake additional projects and duties as required by the Associate Vice President (Operations)/Vice President (Operations).

Minimum Requirements:

  • A minimum of three (3) years' experience in a similar position at other higher education and/or tertiary education providers.
  • Experience working with international students.
  • Experience in leading a team in a high-volume, fast-paced student support services environment.
  • Experience with administration in the higher education sector and/or a tertiary education environment.