Arbitration Dispute Resolution Specialist

3 weeks ago

Melbourne, Victoria, Australia EML (Employers Mutual Limited) Full time

About EML

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

The Role

This is a challenging and rewarding role that requires the ability to proactively assist in the management and early resolution of disputes, ensuring positive outcomes are maximised.

As part of our diverse team based in Melbourne, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This role will involve the thorough review and evaluation of evidence, and to make submissions on facts and law, including cross-examination of witnesses.

Your Responsibilities

  1. Reporting to the Senior Legal Specialist, this role requires attending the Work Injury Commission (WIC) and provide advice, review and evaluate evidence, negotiate settlements and make submissions of facts and law at arbitration hearings and conciliation conferences.
  2. Evaluate the merits of disputes, sustainability of the case and determine resolution strategies and actively participate in arbitration hearings and conciliation conferences to facilitate timely resolution of disputes.
  3. Gather and prepare evidence for arbitration hearings and conciliation conferences, including arranging and cross-examining witnesses as required. Prepare and deliver well-reasoned and clear oral and written submissions.
  4. Engage with all relevant internal and external stakeholders including regarding the nature of the dispute(s) and potential resolution outcomes for dispute.
  5. Engage with the worker/worker representative about the dispute(s) and, where appropriate, attempt early resolution in line with WorkSafe requirements, including meeting key performance indicators.
  6. Reviewing and reporting on identified scheme trends and individual cases.
  7. Keeping up to date with case law and precedents affecting claims determinations and the scheme.

About You

  • Bachelor of Laws or equivalent (strongly preferred).
  • Background in Victorian workers compensation disputation and litigation processes or in alternative dispute resolution.
  • Strong engagement, negotiation, conflict resolution, people and stakeholder management skills and understanding of Victorian workers compensation stakeholder environment.
  • Strong understanding of Victorian workers compensation legislation and case law, the Online Claims Manual and additional WorkSafe guidelines, processes and procedures, Ministerial Directions, and other relevant documentation applicable to claims management and alternative dispute resolution.
  • Dispute resolution experience or familiarity with legal processes, including concepts of procedural fairness and knowledge of the rules of evidence.
  • Understand merits review and able to discern prospects of success and sustainability of decisions.
  • Have an ability to give logical, practical, easily comprehensible, strategic and scheme holistic advice and recommendations.
  • Highly approachable with excellent oral and written communication skills, including previous advocacy experience.
  • Competent in the use of Microsoft Office products and ability to use claims management data systems.

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