Hotel Booking Operations Specialist

4 weeks ago


Sydney, New South Wales, Australia Merivale Full time

About the Role

We are seeking a skilled Hotel Booking Operations Specialist to join our Merivale Reservations Team in Sydney.

The successful candidate will work across a diverse portfolio of iconic bars, restaurants, and nightspots including ivy, Establishment, Mr Wong, Totti's, The Newport, Coogee Pavilion, and many more.

This is a full-time opportunity with a rotating roster that includes weekdays, weekends, and nights. Your hours will be between 9am – 9pm at the latest.

You will be responsible for:

  • answering a high volume of phone and email inquiries and resolving customer service questions
  • managing reservations for special events such as Valentine's Day, Melbourne Cup, Mardi Gras, and New Year's Eve
  • building strong relationships with venue managers

Key Responsibilities:

  • Provide exceptional customer service via phone and email
  • Manage and coordinate large volumes of bookings and reservations
  • Maintain effective relationships with venue managers and staff

About You:

We are looking for someone with excellent communication skills, attention to detail, and the ability to work well under pressure. Experience in hospitality or a related field is highly desirable.

What We Offer:

In exchange for your hard work and dedication, we offer a competitive salary range of $60,000 - $80,000 per annum, plus opportunities for professional growth and development.


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