Reservations Supervisor
3 weeks ago
We are seeking a skilled Reservations Supervisor to join our team at The Tank Stream Hotel in Sydney's CBD. As a key member of our front office team, you will play a crucial role in maximizing yield management, ensuring efficient reservations processes, and delivering exceptional guest experiences.
About the Role:
- Assist the Reservations Manager in coordinating the management of all reservations to maximize yield management and ensure smooth hotel operations.
- Ensure efficient and effective inter-departmental interaction within the hotel at all levels, promoting seamless communication and collaboration.
- Be fully conversant with the hotel reservation system (Opera Cloud) and ensure accurate setup of AR and charge-back processes.
- Monitor and correctly process commissions, guaranteed bookings, and cancellation fees, maintaining high accuracy and attention to detail.
- Deliver high-quality service that meets guest expectations, consistently providing excellent products and services.
- Complete ad hoc tasks as required by the Reservations Manager, demonstrating adaptability and flexibility.
Key Skills and Qualifications:
- Knowledge of Reservation Systems: Proficiency in Opera Cloud or similar systems.
- Yield Management Skills: Ability to maximize average rates, occupancy, and revenue.
- Team Leadership: Support and optimize the efficiency of the reservations team.
- Interdepartmental Collaboration: Strong communication skills to work effectively across departments.
- Attention to Detail: Ensure accurate setup of AR and charge-back processes while adhering to credit procedures.
- Analytical Skills: Monitor and correctly process commissions, guaranteed bookings, and cancellation fees.
- Customer Service Skills: Deliver high-quality service that meets guest expectations.
- Adaptability: Willingness to complete ad hoc tasks as required.
- Problem-Solving Skills: Address challenges in a timely and effective manner.
- Organizational Skills: Manage tasks efficiently to support smooth hotel operations.
Benefits and Perks:
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering, and charitable giving.
- Australia and NZ's largest and most diverse experiences company.
Salary Estimate: AU$65,000 - AU$80,000 per annum, depending on experience.
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