Reservations Supervisor

3 weeks ago


Sydney, New South Wales, Australia The Tank Stream Full time
Hotel Reservations Supervisor Job

We are seeking a skilled Reservations Supervisor to join our team at The Tank Stream Hotel in Sydney's CBD. As a key member of our front office team, you will play a crucial role in maximizing yield management, ensuring efficient reservations processes, and delivering exceptional guest experiences.

About the Role:

  • Assist the Reservations Manager in coordinating the management of all reservations to maximize yield management and ensure smooth hotel operations.
  • Ensure efficient and effective inter-departmental interaction within the hotel at all levels, promoting seamless communication and collaboration.
  • Be fully conversant with the hotel reservation system (Opera Cloud) and ensure accurate setup of AR and charge-back processes.
  • Monitor and correctly process commissions, guaranteed bookings, and cancellation fees, maintaining high accuracy and attention to detail.
  • Deliver high-quality service that meets guest expectations, consistently providing excellent products and services.
  • Complete ad hoc tasks as required by the Reservations Manager, demonstrating adaptability and flexibility.

Key Skills and Qualifications:

  • Knowledge of Reservation Systems: Proficiency in Opera Cloud or similar systems.
  • Yield Management Skills: Ability to maximize average rates, occupancy, and revenue.
  • Team Leadership: Support and optimize the efficiency of the reservations team.
  • Interdepartmental Collaboration: Strong communication skills to work effectively across departments.
  • Attention to Detail: Ensure accurate setup of AR and charge-back processes while adhering to credit procedures.
  • Analytical Skills: Monitor and correctly process commissions, guaranteed bookings, and cancellation fees.
  • Customer Service Skills: Deliver high-quality service that meets guest expectations.
  • Adaptability: Willingness to complete ad hoc tasks as required.
  • Problem-Solving Skills: Address challenges in a timely and effective manner.
  • Organizational Skills: Manage tasks efficiently to support smooth hotel operations.

Benefits and Perks:

  • Incredible team member discounts from your first day on-the-job.
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Awesome winter and summer savings and discounts at Thredbo.
  • Rapid career growth opportunities through our EVT network.
  • Local community involvement, volunteering, and charitable giving.
  • Australia and NZ's largest and most diverse experiences company.

Salary Estimate: AU$65,000 - AU$80,000 per annum, depending on experience.



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