Hotel Reservation Specialist

6 days ago

Sydney, New South Wales, Australia Accor Full time

Explore a career opportunity with Accor, the world's largest and fastest-growing hotel group, as a Hotel Reservation Specialist.

Key Responsibilities
  • Process and input group, FIT, and corporate reservations via various channels.
  • Maintain knowledge of the ALL Live Limitless Loyalty Program.
  • Provide efficient, professional service to all guests.
  • Be the first point of contact for all incoming booking inquiries.
  • Liaise with relevant Hotels to ensure service requests are delivered.

Your Skills and Experience Include:

  • A customer-focused mindset with attention to detail.
  • Confident and articulate communication, negotiation, relationship, and networking skills.
  • Effective time management with the ability to multitask.
  • An entrepreneurial spirit with drive, ambition, and high levels of energy.
  • A passion for hospitality.

The estimated salary for this role is around $45,000 - $65,000 per year, depending on location and experience. This figure is based on industry standards and the level of responsibility involved.

About Accor:

Accor is a leading global hospitality company with over 5,000 properties in more than 90 countries. We pride ourselves on providing exceptional service and creating memorable experiences for our guests.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering excellent customer service and have a strong desire to succeed in a dynamic environment, we encourage you to apply for this role.

Why Join Us?

As a Customer Service Representative at Accor, you will be part of a talented team that shares your passion for hospitality. You will have the opportunity to work with colleagues who are dedicated to delivering exceptional guest experiences. Our commitment to diversity and inclusion means that everyone has the chance to thrive and grow within our organization.

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