Hotel Operations Supervisor

2 days ago

Sydney, New South Wales, Australia Marriott International Full time

As a Hotel Operations Supervisor with Marriott International, you will play a vital role in ensuring seamless guest experiences across our Sheraton properties. Your primary responsibility will be to lead and manage the Guest Services team, fostering a culture of excellence and empowering them to deliver exceptional service.

About This Role:

  • You will serve as the key liaison between guests, teams, and departments, guaranteeing that every interaction is engaging and memorable.
  • With a keen understanding of our hotel operations, you will provide expert guidance to your team members, helping them navigate complex situations with ease.
  • You will oversee the room assignment process, ensuring that guests receive their preferred accommodations whenever possible.
  • Your expertise in handling general enquiries and creating tailored experiences will set us apart from competitors, driving loyalty and repeat business.
  • In collaboration with our billing department, you will verify and adjust charges while providing excellent support to guests, focusing on attention to detail and accuracy.
  • Through your exceptional interpersonal skills, you will build and nurture relationships with existing and new guests, increasing the likelihood of future bookings and referrals.
  • By monitoring service standards and identifying areas for improvement, you will contribute to our ongoing efforts to enhance the overall guest experience.
  • As a confident and approachable leader, you will create an environment where your team feels empowered to grow, learn, and reach their full potential.

What We're Looking For:

  • A proven track record in supervisory roles, preferably within the hospitality industry
  • Experience working with property management systems, such as OPERA
  • Working rights in Australia
  • A genuine enthusiasm for career growth and development
  • The ability to thrive in fast-paced environments and adapt to changing circumstances
  • A proactive, solutions-focused mindset

Our Offer:

  • Competitive salary: AU$90,000 - AU$110,000 per annum
  • Exclusive staff discounts on food and beverage, hotel rooms, and other perks
  • Flexible working hours and locations, sabbatical leave, and paid birthday leave through our Life with the Works program
  • Internationally recognized training programs, unlimited strategic development opportunities, and career advancement prospects within Marriott International
  • Genuine care for associates' physical, emotional, and financial well-being through our Employee Assistance Program
  • Employee Referral Incentives and rewards for working with friends
  • A chance to join the largest hotel network in the world, committed to equality, diversity, and inclusiveness

  • Hotel Operations Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia Marriott International Full time

    About Sheraton HotelAt the heart of local communities, Sheraton brings people together—both our guests and our associates. We strive to create a community-focused work environment where people care about each other and feel a sense of belonging.Position Summary:As a key member of our team, you will be responsible for overseeing the Guest Services...

  • Hotel Operations Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia Marriott International Full time

    About the Role:At Marriott International, we put people first. Our approach is rooted in a deep understanding of the importance of belonging and community. As a Guest Experience Ambassador, you will play a vital role in fostering these connections within our local communities. Discover a work environment where people care about each other and feel a sense of...

  • Hotel Supervisor

    4 weeks ago

    Sydney, New South Wales, Australia Marriott Full time

    At W Hotels, we're looking for a talented Welcome Supervisor to join our team at W Sydney. As a key member of our Welcome and Whatever/Whenever teams, you'll be responsible for providing exceptional service to our guests and leading by example.This is a fantastic opportunity to work in one of the world's largest W Hotels, with 588 rooms, suites, and studios....

  • Hotel Operations Executive

    2 weeks ago

    Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    OverviewLUXXE Outsourced Hotel Services is a leading provider of hotel services, seeking an experienced Hotel Operations Executive to oversee multiple housekeeping departments in Sydney.Salary and BenefitsThe estimated annual salary for this role is AU$120,000 - AU$180,000, depending on experience. In addition to a competitive salary, we offer a range of...

  • Accounts Payable Supervisor

    1 week ago

    Sydney, New South Wales, Australia AccorHotel Full time

    Job Title: Accounts Payable Supervisor - Hotel OperationsLocation: AccorHotelSalary: $60,000 per annumJob Description:We are seeking a highly skilled and organized Accounts Payable Supervisor to oversee the accounts payable process for 17 hotels across multiple properties. The successful candidate will collaborate with General Managers and team members to...

  • Hotel Operations Director

    2 weeks ago

    Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    About the RoleWe are seeking an experienced Hotel Operations Director to join our team at LUXXE Outsourced Hotel Services.Job SummaryThe successful candidate will be responsible for overseeing the operational planning, development, and implementation of all aspects of hotel operations, including administrative, human resource, and financial activities.Key...

  • Luxury Hotel Operations Manager

    1 week ago

    Sydney, New South Wales, Australia Harbour Rocks Hotel Full time

    About Harbour Rocks HotelLocated in the heart of The Rocks precinct, Harbour Rocks Hotel offers 5-star luxury and a unique blend of heritage-listed charm and contemporary design.We are seeking a highly skilled Luxury Hotel Operations Manager to join our team and play a pivotal role in crafting unforgettable guest experiences.Job DescriptionThis is an...

  • Senior Hotel Operations Director

    2 days ago

    Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    **LUXXE Outsourced Hotel Services** is seeking a highly skilled and experienced **Senior Hotel Operations Director** to oversee the operations of multiple hotels in Sydney.**Job Summary:**We are looking for a results-driven professional to lead our hotel operations team and drive excellence in service delivery, quality, and efficiency. As a Senior Hotel...

  • Strategic Hotel Operations Director

    1 week ago

    Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    The LUXXE Outsourced Hotel Services team is seeking an experienced and results-driven Strategic Hotel Operations Director to oversee the operational planning, development, and implementation of our multi-housekeeping departments. As a key member of our leadership team, you will be responsible for ensuring that our clients receive exceptional service...

  • Hotel Operations Manager

    2 weeks ago

    Sydney Olympic Park, New South Wales, Australia Accor Full time

    Hotel Operations Supervisor JobWe are seeking a skilled Hotel Operations Supervisor to join our team at Accor Stadium, located in Sydney Olympic Park.The ideal candidate will have previous experience in a similar fast-paced environment and possess excellent supervisory skills. They will be responsible for coordinating activities in the Stewarding Department...

  • Operations Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    **Job Summary**The Operations Manager at LUXXE Outsourced Hotel Services is responsible for overseeing the operational planning, development, and implementation of all operational, administrative, human resource-related, and financial activities of multi-Housekeeping departments to meet client service standards and the company's service requirements.**Key...

  • Game Operations Supervisor

    3 hours ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    Located in the heart of Granville, a historic drinking and accommodation destination outside of Sydney, the Granville Hotel offers an exciting opportunity for a Game Operations Supervisor.The hotel's 19th-century venue has recently been renovated to provide a modern, comfortable, and inviting space, creating a great environment for this role.We are seeking a...

  • Hotel Operations Manager

    2 days ago

    Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    About UsLUXXE Outsourced Hotel Services is a boutique hospitality company operating in various locations across Australia. We pride ourselves on delivering exceptional service to our clients and fostering a positive work environment for our team members.Salary and BenefitsWe offer a competitive salary range of $80,000-$90,000 per annum, plus superannuation...

  • Hotel Housekeeping Supervisor

    1 week ago

    Sydney, New South Wales, Australia Rydges Full time

    About Rydges North SydneyRydges North Sydney is a classic 168 room hotel nestled in the heart of North Sydney, offering a tranquil retreat with easy access to the bustling CBD.Located just a stone's throw from picturesque Sydney Harbour, this newly transformed hotel provides an ideal base for guests arriving for business, leisure, or family escapades.The...

  • Hotel Operations Manager

    1 month ago

    Sydney, New South Wales, Australia Novotel Full time

    Job Title: Assistant ManagerJob Summary:We are seeking an experienced and energetic Assistant Manager to join our team at Novotel Sydney Darling Square. As a key member of our Front Office team, you will be responsible for the successful operation of the hotel in the absence of the Front Office and General Manager.Key Responsibilities:Ensure a memorable and...

  • Hotel Operations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Stamford Hotels & Resorts Full time

    At Stamford Hotels & Resorts, we are committed to providing exceptional service and exceeding guest expectations. As a luxury hotel brand, we strive to deliver unforgettable experiences in every aspect of our operations.We are currently seeking an experienced Hotel Operations Manager to join our team at one of our prestigious properties in Sydney.About the...

  • Housekeeping Leadership Role

    2 weeks ago

    Sydney, New South Wales, Australia Rydges Full time

    Rydges North Sydney is seeking a highly skilled Housekeeping Supervisor to lead its housekeeping team and maintain the highest standards of cleanliness and service throughout the hotel.About Rydges North SydneyOur 168-room hotel offers a tranquil retreat in the heart of North Sydney, providing easy access to the bustling CBD and picturesque Sydney...

  • Housekeeping Supervisor

    1 month ago

    Sydney, New South Wales, Australia Accor Full time

    About the Role:The Housekeeping Supervisor will be responsible for ensuring the highest standards of cleanliness and maintenance in our hotel rooms and public areas. This includes daily room inspections, managing and communicating with the Housekeeping and Front Office teams, and working closely with the engineering team for room maintenance requests.About...

  • Operations Manager

    2 hours ago

    Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    LUXXE Outsourced Hotel Services is seeking a skilled Operations Manager to oversee the daily operations of multiple hotels in Sydney. As an ideal candidate, you will have previous experience in multi-site management and a strong understanding of overall hotel operations.Job Summary:Determine the most efficient ways for each housekeeping department to...

  • Hotel Service Professional

    2 weeks ago

    Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    Job SummaryWe are seeking a skilled Hotel Service Professional to join our team at Citadines North Sydney.About the RoleThis is a part-time opportunity for a reliable and experienced Room Attendant to provide exceptional service to our guests.The successful candidate will be responsible for maintaining the cleanliness of guest rooms, replenishing amenities,...