Customer Retention Specialist

3 weeks ago


Sydney, New South Wales, Australia Col Crawford Pty Ltd Full time
Customer Retention and Loyalty Consultant

We are seeking a highly skilled and motivated Customer Retention and Loyalty Consultant to join our team at Col Crawford Motors Brookvale. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with our existing customers, ensuring their loyalty and satisfaction with our dealership.

Key Responsibilities:

  • Develop and implement customer retention strategies to increase customer loyalty and satisfaction
  • Maintain regular contact with existing customers to understand their needs and preferences
  • Identify opportunities to upsell and cross-sell our products and services
  • Work closely with our sales team to ensure seamless customer experience
  • Monitor and analyze customer data to inform retention strategies

Requirements:

  • Superior customer service skills and a strong attention to detail
  • Self-motivated and disciplined with a proven track record of meeting targets
  • Excellent communication and interpersonal skills
  • Ability to analyze data and identify opportunities for growth
  • Experience working in a target-driven environment

About Us:

Col Crawford Motors Brookvale is a leading motor vehicle dealership with a reputation for quality service. We pride ourselves on being a great place to work, with ongoing support and training to help you achieve your best. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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