Retention Specialist

3 weeks ago

Sydney, New South Wales, Australia Impel Management Full time
Retention Officer

Impel Management is seeking a skilled Retention Officer to join their team. As a key member of the insurance team, you will be responsible for maintaining customer relationships and developing strategies to retain business.

Key Responsibilities:
  • Proactively engage with existing customers to discuss their insurance policies, address concerns, and offer tailored solutions to retain their business.
  • Develop and implement retention strategies to reduce churn and increase customer loyalty.
  • Handle cancellation requests, identify underlying issues, and work to resolve them in a timely and professional manner.
  • Collaborate with the sales, customer service, and claims teams to ensure a seamless customer experience.
  • Stay up-to-date with industry trends, product knowledge, and competitors to provide informed advice to customers.
  • Prepare and maintain accurate records of all customer interactions and retention efforts.
  • Meet or exceed individual and team retention targets.
Requirements:
  • 2+ years' experience in a retention role, with a preference for the insurance industry.
  • Strong negotiation, communication, and interpersonal skills.
  • Ability to handle objections and resolve customer concerns in a calm and professional manner.
  • Detail-oriented with excellent organizational and time-management skills.
  • Self-motivated and results-driven with a passion for customer satisfaction.
  • Knowledge of insurance products and industry regulations is an advantage.
What's Offered:
  • Competitive salary and performance-based incentives.
  • Comprehensive training and ongoing professional development.
  • Discounted insurance.
  • Opportunities for career growth within the company.
  • Rewards program across multiple retailers.

Impel Management is committed to delivering exceptional service and value to their clients. As a Retention Officer, you will play a critical role in helping the company achieve this goal while growing your career in the insurance industry.

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