Customer Retention Expert

6 days ago

Sydney, New South Wales, Australia WOW Recruitment Full time

We are proud to be an exclusive recruitment partner for a fast-growing fintech company in Sydney. They are seeking a skilled Customer Retention Specialist to commence in October 2024.

  • Approximately $75k + Super + Comms
  • A diverse and vibrant international environment
  • Social events - including Ping Pong Tournaments
  • Scope for progression

MAIN DUTIES/RESPONSIBILITIES:
They are looking for a skilled Merchant Retention Specialist with a proven history of preserving and expanding a customer base in a fast-paced, competitive setting. This newly established position, spurred by their continued growth, will be situated in their contemporary Sydney CBD office, fostering a vibrant team culture.

Your role demands seizing ownership from day one, drawing upon your past experiences, ideas, and determination to optimise merchant outcomes. Continuously seeking opportunities to retain customers, you'll showcase creativity in your strategies.

With a primary focus on retaining merchants considering departure from the company's services, you will also be responsible for 30% of account management for their top-tier merchants.
Additionally, you'll play a proactive role in monitoring key insights across Transacting Customers and other critical processes.

As a Retention Specialist, your persuasive demeanor, stellar customer relationship skills, and dedication to customer success are paramount. Building enduring relationships with customers, you'll invest substantial effort in crafting and presenting solutions, including offers or incentives, to retain them.

KEY RESPONSIBILITIES

  • Proven work experience in Customer Service, Retention, Account Manager, Key Account Manager, or relevant role 3+ years' experience in a similar role.
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Ability to remain calm and professional in stressful situations.
  • Excellent listening, negotiation and presentation abilities
  • Ability to establish collaborative customer relationships in a fast-paced environment.
  • Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
  • Strong verbal and written communication skills
  • Flexible, Positive and a can do attitude
  • Proven experience with CRM software (Netsuite ideally) and G Suite



We have been recruiting a variety of roles for this organisation for several years, across all departments and levels of seniority as they continue to go from strength to strength.
This newly created role is testament to that growth and demonstrates the future potential for your own professional growth and ongoing career development.

Note: To be considered for this role, it is ESSENTIAL that you have Permanent Residency or Australian Citizenship.

If you meet the above criteria and can see yourself in this role, please get in touch with us.

  • Head of Customer Retention

    4 weeks ago

    Sydney, New South Wales, Australia Meshki Full time

    About the RoleMESHKI is seeking a highly skilled and strategic Head of Customer Retention to drive the brand's long-term growth and customer loyalty. This role involves developing and implementing cutting-edge customer retention strategies that leverage advanced data analytics, personalized marketing, and comprehensive lifecycle management.Key...

  • Customer Retention Professional

    3 weeks ago

    Sydney, New South Wales, Australia WOW Recruitment Full time

    About the RoleWe are seeking a skilled Customer Retention Specialist to join our team at WOW Recruitment. As a key member of our team, you will be responsible for preserving and expanding our customer base in a fast-paced, competitive setting.Key ResponsibilitiesDevelop and implement strategies to retain customers and drive business growthWork closely with...

  • Customer Retention Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Col Crawford Pty Ltd Full time

    Customer Retention and Loyalty ConsultantWe are seeking a highly skilled and motivated Customer Retention and Loyalty Consultant to join our team at Col Crawford Motors Brookvale. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with our existing customers, ensuring their loyalty and satisfaction...

  • Customer Retention Professional

    1 month ago

    Sydney, New South Wales, Australia WOW Recruitment Full time

    About the RoleWe are seeking a skilled Customer Retention Specialist to join our team at WOW Recruitment. As a key member of our team, you will be responsible for preserving and expanding our customer base in a fast-paced, competitive setting.Key ResponsibilitiesDevelop and implement strategies to retain customers and grow our merchant baseWork closely with...

  • Customer Retention Specialist

    1 month ago

    Sydney, New South Wales, Australia Col Crawford Pty Ltd Full time

    Customer Retention and Loyalty ConsultantWe are seeking a highly skilled and motivated Customer Retention and Loyalty Consultant to join our team at Col Crawford Motors Brookvale. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our existing customers, ensuring their loyalty and satisfaction...

  • Customer Retention Specialist

    7 days ago

    Sydney, New South Wales, Australia WOW Recruitment Full time

    WOW Recruitment is proud to partner with a fast-growing fintech company in Sydney to find a Customer Retention Specialist. This role is critical to the company's continued growth and success.$75k to $80k + Super + Comms Diverse and vibrant international environment Social events, including Ping Pong Tournaments Scope for progression MAIN...

  • Head of Customer Retention Strategy

    4 weeks ago

    Sydney, New South Wales, Australia DTC Jobs Full time

    Develop a Comprehensive Retention StrategyWe are seeking a seasoned retention marketing professional to develop and execute a comprehensive customer retention strategy, driving long-term customer value and loyalty.Key Responsibilities:Develop and execute a retention marketing strategy, including LTV optimization, user experience enhancement, and customer...

  • Customer Retention Specialist

    1 month ago

    Sydney, New South Wales, Australia Col Crawford Pty Ltd Full time

    Customer Retention and Loyalty ConsultantWe are seeking a highly skilled and motivated Customer Retention and Loyalty Consultant to join our team at Col Crawford Motors Brookvale.About the Role:The successful applicant will be responsible for developing and maintaining strong relationships with our existing customers, ensuring they receive exceptional...

  • Head of Customer Retention Strategy

    3 weeks ago

    Sydney, New South Wales, Australia DTC Jobs Full time

    Develop a Comprehensive Retention StrategyAt DTC Jobs, we're seeking a seasoned professional to lead our retention marketing efforts. As Head of Retention Marketing, you'll be responsible for developing and executing a comprehensive customer retention strategy that drives long-term value and loyalty.Key Responsibilities:Develop and execute a retention...

  • Head of Customer Retention Strategy

    3 weeks ago

    Sydney, New South Wales, Australia DTC Jobs Full time

    Develop a Comprehensive Customer Retention StrategyWe are seeking a seasoned retention marketing professional to develop and execute a comprehensive customer retention strategy, focusing on LTV optimization, user experience enhancement, and customer journey mapping.The ideal candidate will oversee retention marketing efforts, including email marketing and...

  • Customer Retention Specialist

    2 months ago

    Sydney, New South Wales, Australia Col Crawford Pty Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Retention Specialist. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our existing customers to ensure their loyalty and satisfaction.Key ResponsibilitiesDevelop and implement...

  • Customer Retention Specialist

    1 month ago

    Sydney, New South Wales, Australia Col Crawford Pty Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Retention Specialist. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our existing customers to ensure their loyalty and satisfaction.Key ResponsibilitiesDevelop and implement...

  • Customer Retention Specialist

    3 weeks ago

    Sydney, New South Wales, Australia BAUER MEDIA Full time

    About the RoleWe are seeking a highly skilled Subscription Campaign Manager to join our team at Bauer Media. As a key member of our subscription marketing team, you will be responsible for developing and implementing subscription marketing strategies to drive revenue growth, increase profitability, and retain our customer base.Key Responsibilities:Liaise...

  • Retention Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Impel Management Full time

    Retention OfficerImpel Management is seeking a skilled Retention Officer to join their team. As a key member of the insurance solutions provider, you will play a crucial role in maintaining customer relationships and driving business growth.Key Responsibilities:Develop and implement retention strategies to reduce churn and increase customer...

  • Retention Consultant

    6 days ago

    Sydney, New South Wales, Australia HCF Australia Full time

    About the RoleAs a Member Retention Consultant at HCF Australia, you will be the first point of contact for our members in the contact centre. Your primary goal will be to promote our products and services, save existing members who have indicated they wish to cancel, and win back members who have left our fund.Key ResponsibilitiesWelcome newly joined...

  • Retention Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Impel Management Full time

    Retention OfficerImpel Management is seeking a skilled Retention Officer to join their team. As a key member of the insurance team, you will be responsible for maintaining customer relationships and developing strategies to retain business.Key Responsibilities:Proactively engage with existing customers to discuss their insurance policies, address concerns,...

  • Retention Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Impel Management Full time

    Retention OfficerImpel Management is seeking a skilled Retention Officer to join their team. As a key member of the insurance solutions provider, you will play a crucial role in maintaining customer relationships and driving business growth.Key Responsibilities:Proactively engage with existing customers to discuss their insurance policies, address concerns,...

  • Retention Consultant

    7 days ago

    Sydney, New South Wales, Australia HCF Australia Full time

    About the RoleThe Member Retention Consultant is a key position within our contact centre team, responsible for promoting RT Health products and services, saving existing members who have indicated they wish to cancel, and winning back members who have left the fund. This is a full-time, permanent role based in Sydney CBD, with hours of operation from 8:30am...

  • Client Retention Manager

    2 months ago

    Sydney, New South Wales, Australia Smartsheet Full time

    Job Summary:Smartsheet is seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer success team, you will be responsible for managing a portfolio of high-value customer accounts, ensuring their continued satisfaction and growth with our product.Key Responsibilities:Develop and execute comprehensive engagement...

  • Insurance Retention Specialist

    1 week ago

    Sydney, New South Wales, Australia Impel Management Full time

    Retentions OfficerImpel Management is seeking a skilled Retentions Officer to join their team. As a key member of the insurance solutions provider, you will play a crucial role in maintaining customer relationships and driving business growth.Key Responsibilities:Engage with existing clients to understand their needs and offer tailored solutions to retain...