Customer Retention Specialist

4 weeks ago

Sydney, New South Wales, Australia WOW Recruitment Full time

WOW Recruitment is proud to partner with a fast-growing fintech company in Sydney to find a Customer Retention Specialist. This role is critical to the company's continued growth and success.

  • $75k to $80k + Super + Comms
  • Diverse and vibrant international environment
  • Social events, including Ping Pong Tournaments
  • Scope for progression

MAIN DUTIES/RESPONSIBILITIES:

As a skilled Merchant Retention Specialist, you will be responsible for preserving and expanding a customer base in a fast-paced, competitive setting. You will work closely with the team to identify opportunities to retain customers and develop creative strategies to achieve this goal.

Key responsibilities include:

  • Seizing ownership of customer relationships from day one
  • Developing and implementing retention strategies
  • Monitoring key insights across Transacting Customers and other critical processes
  • Building enduring relationships with customers

Requirements:

  • Proven work experience in Customer Service, Retention, Account Manager, Key Account Manager, or relevant role
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time
  • Excellent listening, negotiation and presentation abilities
  • Ability to establish collaborative customer relationships in a fast-paced environment
  • Demonstrated capacity to thrive in a high-change, often ambiguous business environment
  • Strong verbal and written communication skills
  • Flexibility, positivity, and a can-do attitude
  • Proven experience with CRM software (Netsuite ideally) and G Suite

We are looking for a talented individual who is passionate about customer success and has a proven track record of delivering results in a fast-paced environment. If you are a motivated and results-driven professional who is looking for a new challenge, please get in touch with Brad Johnson at WOW Recruitment.

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