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Customer Retention Professional
2 months ago
We are seeking a skilled Customer Retention Specialist to join our team at WOW Recruitment. As a key member of our team, you will be responsible for preserving and expanding our customer base in a fast-paced, competitive setting.
Key Responsibilities- Develop and implement strategies to retain customers and drive business growth
- Work closely with our sales team to identify opportunities for upselling and cross-selling
- Build and maintain strong relationships with our customers to ensure their needs are met and exceeded
- Monitor key performance indicators (KPIs) to measure the success of our retention efforts
- Collaborate with our marketing team to develop targeted campaigns to retain customers
- Proven work experience in customer service, retention, or account management
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong analytical and problem-solving skills
- Experience with CRM software and G Suite
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about customer retention, we encourage you to apply for this exciting opportunity.