Technical Product Support Specialist
1 month ago
PDS-Product-IDS is seeking a highly skilled Technical Product Support Specialist to join our team. As a Property Valuation Expert, you will play a crucial role in delivering exceptional support to our clients across the VIC Government sector.
About the Role:
- You will be responsible for providing full lifecycle support as a product expert, handling all product-related queries from our client base.
- Assist with troubleshooting of software issues and provide guided user troubleshooting where applicable.
- Engage with product and engineering teams over complex or urgent issues.
- Assist with the documentation and updating of the user knowledge base.
- Bug reporting.
- Communicate customer feedback and potential product improvements to the development team.
Your Skills and Qualifications:
- Proven experience in IT / Software support roles or online helpdesk.
- Experience working with Jira and/or Confluence platforms.
- Exceptional customer service skills.
- Strong problem-solving and time management skills.
- Fantastic written and verbal communication skills.
- Ability to learn complex systems quickly.
Why Join Us:
- We offer a dynamic work environment that values flexibility and career growth.
- A supportive team culture that fosters collaboration and innovation.
- The opportunity to make a meaningful impact in the property valuation industry.
What We Offer:
- A competitive salary of $70,000 - $90,000 per annum, depending on experience.
- A comprehensive benefits package, including first-rate parental leave and wellbeing policies.
- Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more.
Let's Work Together:
If you're passionate about property valuation and possess excellent technical skills, we encourage you to apply. Please submit your application, and we'll be in touch soon.
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