Change Leader

5 months ago

Hunter Valley, Australia NSW Department of Customer Service Full time

**Change Leader - Long Service Corporation**

**Grade**: Clerk Grade 9/10

**Location**: Gosford

**Duration**: Ongoing

**Salary**: $120,859 - $133,183 + Superannuation

**Closing Date**:Wednesday 11th September 2024 [at 9:59am]
- Be part of the launch of our new Community Services Long Service scheme
- Be part of a dynamic and responsive team to help improve experiences for the people and businesses of NSW
- A great opportunity to take the next step in your regulatory career
- A competitive salary with flexible working arrangements available

**About us**

Fair Trading and Regulatory Services works across a broad portfolio of functions and projects to deliver better regulation in NSW. Regulations that are modern, innovative, and collaborative, competitive for businesses, responsive to our customers’ needs, protect the community we serve and give people confidence to engage in economic and social activities. Our vision is for a safer community and a vibrant economy, supported by better regulation.

Within Fair Trading and Regulatory Services, the Long Service Corporation manages portable long service schemes for the building and construction industry and contract cleaning industry. We are now launching a NEW scheme to provide portable long service benefits to the community services industry. Be part of this exciting new expansion

As Change Lead you will play a pivotal role in facilitating the successful adoption and integration of changes within Long Service Corporation, focusing on people, culture, processes, capability, and ways of working. This role is instrumental in designing, coordinating, and implementing change management solutions to mitigate the impacts of change and create a positive employee experience. Your day to day will involve engaging and collaborating with key stakeholders across the project team and broader organisation to analyse change impacts, refine change plans, build change readiness, and facilitate/coordinate employee engagement initiatives.

**This role will be responsible for**:

- Developing LSC change management principles for the launch and ongoing administration of the new community services scheme.
- Facilitate staff forums to gather feedback, address concerns, and coordinate effective implementation of system and procedural changes into operating teams.
- Coordinating with the Product Owner and the project team to assess the impacts of system development and to influence efficient and effective solutions for staff and customers.
- Providing advice in a timely, impartial manner in accordance with legislation to internal and external stakeholders for the development of operational systems, processes, and staff.
- Providing guidance, coaching, advice and support to staff, management, customers, and stakeholders
- Support wider project activities where necessary.

**About you**
- To be successful in the role, you will be able to demonstrate the following:

- A strong people mindset with a proven track record in collaborating with a diverse range of stakeholders to achieve positive change outcomes.
- Effective communication and facilitation skills
- Strong attention to detail and ability to identify and analyse change impacts.
- Ability to understand complex problems and develop effective solutions.
- Excellent organisation and time management skills
- Take a hands-on approach to understanding systems and user interfaces to inform procedure development.
- Ability to develop and deliver clear and concise presentation materials to facilitate open collaboration, deliver key messages, and encourage audience engagement.
- Take a collaborative approach with senior stakeholders and departmental teams considering views from all angles.
- Where a precedent does not exist, use good judgement and thorough research to problem solve, considering the broader context of a situation and ensuring decisions are justifiable.
- Be able to provide coaching and constructive feedback, question practices and make decisions.

If you said yes to the above or want to know more, we want to hear from you

**To Apply**

Please submit your resume of no more than 5 pages for review, together with a cover letter of no more than 2 pages demonstrating your capability for the role.

**Important Contacts**

Salary Grade 9/10, with the base salary for this role starting at $120859 base plus superannuation

**Closing Date**:Wednesday 11th September 2024 [at 9:59am]

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging th

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