Retention Support Specialist

2 weeks ago

Sydney, New South Wales, Australia HCF Australia Full time
About the Role

The Member Retention Consultant is a pivotal position in our contact centre, responsible for delivering exceptional customer service and promoting RT Health products and services. As the first point of contact for our members, you will be the face of our organization, ensuring a positive and supportive experience for all interactions. Your primary goal is to save existing members who have indicated they wish to cancel and win back members who have left the fund.

This role requires a strong understanding of our products and services, as well as excellent communication and interpersonal skills. You will be responsible for managing member issues and concerns, providing high-level customer service, and undertaking training and development as required.

About You

We are seeking an individual who is proactive, solutions-focused, and has a passion for delivering outstanding customer service. You will have experience in a contact centre, preferably within the private health insurance industry. Key skills and qualifications include:

  • Computer literacy and proficiency in using CRM systems
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet performance targets
  • Strong commitment to providing exceptional customer service and sales

About RT Health

RT Health is a proud division of HCF Australia, the country's largest not-for-profit health fund. We are committed to supporting the health and wellbeing of our members and their families, providing them with access to high-quality healthcare services and products.

We value diversity and inclusion in our workplace, and we are committed to creating a culture that is welcoming and safe for all employees. If you are passionate about delivering exceptional customer service and have a strong commitment to our values, we encourage you to apply for this exciting opportunity.

  • Customer Retention Specialist

    4 weeks ago

    Sydney, New South Wales, Australia WOW Recruitment Full time

    WOW Recruitment is proud to partner with a fast-growing fintech company in Sydney to find a Customer Retention Specialist. This role is critical to the company's continued growth and success.$75k to $80k + Super + Comms Diverse and vibrant international environment Social events, including Ping Pong Tournaments Scope for progression MAIN...

  • Insurance Retention Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Impel Management Full time

    At Impel Management, we're seeking a skilled Insurance Retention Specialist to help us maintain strong relationships with our existing clients. As a key member of our team, you'll be responsible for engaging with customers, understanding their needs, and offering tailored solutions to retain their business.Key Responsibilities:Proactively reach out to...

  • Insurance Retention Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Impel Management Full time

    At Impel Management, we're seeking a skilled Insurance Retention Specialist to help us maintain strong relationships with our existing clients. As a key member of our team, you'll be responsible for engaging with customers, understanding their needs, and offering tailored solutions to retain their business.Key Responsibilities:Proactively reach out to...

  • Customer Retention Strategy Specialist

    1 week ago

    Sydney, New South Wales, Australia DTC Job Full time

    At DTC Job, we're seeking a seasoned Customer Retention Strategy Specialist to lead our efforts in developing and executing a comprehensive customer retention strategy.This key role will focus on optimizing customer lifetime value (LTV), enhancing user experience, and mapping the customer journey. The ideal candidate will have proven experience in retention...

  • Retention Opportunity Specialist

    2 days ago

    Sydney, New South Wales, Australia HCF Australia Full time

    We are seeking a highly skilled and customer-focused Retention Opportunity Specialist to join our team at RT Health, a division of HCF Australia.About the RoleThis is a full-time, permanent opportunity based in Sydney CBD with hybrid working available. As a Retention Opportunity Specialist, you will be responsible for promoting our products and services to...

  • Insurance Retention Specialist

    1 month ago

    Sydney, New South Wales, Australia Impel Management Full time

    Retentions OfficerImpel Management is seeking a skilled Retentions Officer to join their team. As a key member of the insurance solutions provider, you will play a crucial role in maintaining customer relationships and driving business growth.Key Responsibilities:Engage with existing clients to understand their needs and offer tailored solutions to retain...

  • Customer Retention Expert

    4 weeks ago

    Sydney, New South Wales, Australia WOW Recruitment Full time

    We are proud to be an exclusive recruitment partner for a fast-growing fintech company in Sydney. They are seeking a skilled Customer Retention Specialist to commence in October 2024.Approximately $75k + Super + Comms A diverse and vibrant international environment Social events - including Ping Pong Tournaments Scope for progression MAIN...

  • Head of Engagement and Retention

    1 month ago

    Sydney, New South Wales, Australia SBS Full time

    About the RoleThe Head of Engagement and Retention will lead the development and execution of a comprehensive engagement strategy to drive user adoption, retention, and satisfaction on SBS On Demand. This role will collaborate with cross-functional teams to define engagement metrics, identify growth opportunities, and prioritise initiatives.Key...

  • Client Retention Specialist

    6 days ago

    Sydney, New South Wales, Australia Reveal Full time

    Company OverviewReveal is a leading provider of software solutions for eDiscovery and data forensics, serving clients across various industries.Job SummaryWe are seeking an experienced Client Retention Specialist to join our Customer Success team. As a key member of this team, you will be responsible for building strong relationships with our clients,...

  • Fintech Merchant Retention Strategist

    6 days ago

    Sydney, New South Wales, Australia WOW Recruitment Full time

    Customer Retention SpecialistCompany Overview:Proudly partnering with this dynamic fintech company in Sydney.Salary:A competitive salary package of approximately $72,500 per year, including superannuation and other benefits.Job Description:This newly established role demands a skilled Merchant Retention Specialist to seize ownership, drawing upon past...

  • Customer Retention Specialist

    1 week ago

    Sydney, New South Wales, Australia HCF Australia Full time

    We are seeking a highly skilled Customer Retention Specialist to join our team in Sydney CBD.About the RoleThis is a full-time, permanent role that requires strong communication and interpersonal skills. As a Customer Retention Specialist, you will be responsible for promoting RT Health products and services, saving existing members who have indicated they...

  • Customer Retention Specialist

    3 days ago

    Sydney, New South Wales, Australia HCF Australia Full time

    About the RoleThis is a full-time, permanent position in our Sydney CBD contact centre.As a Customer Retention Specialist, you will be the first point of contact for RT Health members and work to promote products and services, save existing members who wish to cancel, and win back former members.You will manage member issues and concerns related to price,...

  • Client Growth and Retention Specialist

    1 week ago

    Sydney, New South Wales, Australia Paypal Full time

    Unlocking Client Potential with PayPalWe're seeking a skilled Client Growth and Retention Specialist to join our team at PayPal. As a key member of our customer success department, you will play a pivotal role in driving client growth and retention through strategic partnerships.About the Role:This is a unique opportunity to leverage your business acumen and...

  • Customer Retention Specialist

    5 days ago

    Sydney, New South Wales, Australia HCF Australia Full time

    About RT HealthWe're a not-for-profit health fund committed to supporting hardworking Australians and their families on their health journeys. Our members come first, and we provide great value health cover and a level of care that's known for being exceptional.Job DescriptionWe're seeking a Customer Retention Specialist to join our team in Sydney CBD. As...

  • Head of Engagement and User Retention

    4 weeks ago

    Sydney, New South Wales, Australia SBS Full time

    About the RoleThe Head of Engagement works cross-functionally to guide onboarding and user retention initiatives for SBS On Demand.Through extensive cooperation with diverse stakeholders, they will ensure that engagement objectives are central to the SBS On Demand product and curation strategy, aligned to the broader SBS content and marketing strategies.A...

  • Retention Consultant

    4 weeks ago

    Sydney, New South Wales, Australia HCF Australia Full time

    About the RoleWe are seeking a highly skilled and motivated Retention Consultant to join our team at HCF Australia. As a key member of our contact centre, you will be responsible for promoting our products and services, saving existing members who have indicated they wish to cancel, and winning back members who have left our fund.Key ResponsibilitiesWelcome...

  • Retention Consultant

    4 weeks ago

    Sydney, New South Wales, Australia HCF Australia Full time

    About the RoleThe Member Retention Consultant is a key position within our contact centre team, responsible for promoting RT Health products and services, saving existing members who have indicated they wish to cancel, and winning back members who have left the fund.As the first point of contact for RT Health members, you will manage member issues and price,...

  • Event Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Show Support Full time

    Event Support SpecialistAt Show Support, we're looking for a skilled Event Support Specialist to join our team. As an Event Support Specialist, you will be responsible for setting up audio and vision systems for events. This role requires manual physical work and heavy lifting, so you'll need to be comfortable with that. You'll also need to wear steel cap...

  • Relationship Manager

    1 month ago

    Sydney, New South Wales, Australia BOQ Specialist Full time

    About the RoleA Sydney based opportunity has become available with BOQ Specialist for an experienced Relationship Executive. The role involves originating, retaining, and managing a portfolio of clients.You will be responsible for a diversified portfolio, with the support of a dedicated analyst. Key responsibilities include:Promoting commercial product...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Remote Staff Full time

    Job Title: Technical Support SpecialistJob Description:We are seeking a highly skilled and dynamic Technical Support Specialist to join our team at Remote Staff. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, resolving technical issues, and ensuring customer...