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Customer Experience Specialist

1 month ago

Sydney, New South Wales, Australia Impel Management Full time

As a Customer Experience Specialist with Impel Management, you will play a vital role in delivering exceptional service to our valued members. This is an exciting opportunity to join a leading health insurance provider and be part of a team dedicated to making a real impact.

About the Role:

  • You will be the first point of contact for our members, guiding them through their health insurance journey with personalized support and assistance.
  • Make welcome calls to new members, ensuring a smooth onboarding process and setting the tone for a positive experience.
  • Handle inbound and outbound calls related to customer inquiries and payments, providing solutions and resolving issues efficiently.
  • Follow up retention calls to members who may consider cancelling or changing their policies, showcasing your excellent communication and problem-solving skills.
  • Collaborate with the team to improve customer satisfaction and retention, sharing your knowledge and expertise to drive business success.

Key Responsibilities: