Customer Retention Specialist

1 week ago


Sydney, New South Wales, Australia HCF Australia Full time

We are seeking a highly skilled Customer Retention Specialist to join our team in Sydney CBD.

About the Role

This is a full-time, permanent role that requires strong communication and interpersonal skills. As a Customer Retention Specialist, you will be responsible for promoting RT Health products and services, saving existing members who have indicated they wish to cancel, and winning back members who have left the fund.

You will manage member issues and price, product or claim related concerns as key drivers to cancellation calls, with the aim of saving members for the organisation in line with strategic guidelines.

This role offers an excellent opportunity to grow your career in the health insurance industry, working closely with our experienced team to provide exceptional customer service and support to our members.

Key Responsibilities
  • Welcome newly joined members and ensure their membership is setup correctly
  • Contact members who are looking to leave RT health with the aim to retain them
  • Contact and assist members to understand and review their cover
  • Provide a high level of professional and exceptional customer service
  • Undertake training, development and multi-skilling as required
  • Actively participate in all regulatory compliance activities associated with this role
About You

To succeed in this role, you will need:

  • Computer literacy, PC skills and ability to use Outlook, Word, Excel and CRM
  • A positive and enthusiastic nature with a willingness to embrace change
  • Ability to self-evaluate and take on constructive feedback
  • Strong commitment to providing outstanding customer service & sales
  • Desire and commitment to work within a team dedicated to achieving team and individual performance objectives
What We Offer

We offer a competitive salary package, including:

$70,000 - $80,000 per annum, plus superannuation and benefits

A 50% subsidy on HCF Private Health Insurance

18 weeks Parental Leave for all new parents

Mental Health & Wellbeing programs

Discounts to HCF's entire suite of products; Life, Pet and Travel Insurances

Opportunities for career growth and development

A supportive and inclusive work environment



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