Insurance Customer Retention Specialist

2 weeks ago


Sydney, New South Wales, Australia Randstad Full time

Insurance - Customer Service and Sales

  • Full-time permanent opportunities with hybrid flexibility
  • Begin a career in a stable industry where you are making a difference to Australians

About the role:

This is a permanent full-time customer service & sales opportunity, reporting to the Retention's Team Leader. You will be responsible for maximising outbound and inbound call opportunities to promote and retain existing members who have indicated they wish to cancel and win back members who have left the fund by managing member issues and price, product or claim related concerns.

  • Handling inbound and outbound calls from members who have cancelled or indicated they wish to cancel with the aim to retain their business
  • Deliver exceptional service by demonstrating members needs are understood and handled
  • Work towards KPIs and service targets and ensure adherence to compliance

Your skills & experience:

  • Previous customer service experience from retail, hospitality, banking etc (call centre experience desirable)
  • Excellent written and verbal communication skills
  • Problem-solving skills whilst working under pressure
  • Ability to work well within a team
  • Passion for serving customers

Benefits & rewards:

  • Guaranteed 9.5% shift loading on top of your salary package
  • Flexibility with hybrid work from home structure
  • Comprehensive training and development
  • Discounts across all products
  • Dynamic, vibrant & passionate team who celebrate the small and large wins together
  • Reward & recognition programs with long term career prospects


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