Retention Opportunity Specialist

6 days ago


Sydney, New South Wales, Australia HCF Australia Full time

We are seeking a highly skilled and customer-focused Retention Opportunity Specialist to join our team at RT Health, a division of HCF Australia.

About the Role

This is a full-time, permanent opportunity based in Sydney CBD with hybrid working available. As a Retention Opportunity Specialist, you will be responsible for promoting our products and services to existing members, saving those who wish to cancel, and winning back members who have left our fund.

You will manage member issues and concerns related to price, product, or claim, aiming to retain members in line with strategic guidelines. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a team environment.

About You

To succeed in this role, you will need:

  • Experience in a contact centre, preferably within private health insurance
  • Exceptional customer service skills and a proactive, solutions-focused approach
  • Computer literacy and proficiency in Microsoft Office applications (Outlook, Word, Excel, CRM)
  • A positive attitude, enthusiasm for change, and willingness to learn and grow with our organization
  • Strong commitment to providing outstanding customer service and sales
About RT Health

At RT Health, we're dedicated to supporting hardworking Australians and their families on their health journeys. As a not-for-profit organization, we prioritize our members' needs and offer great value health cover and exceptional care. Our focus is on building strong relationships with our members and delivering high-quality services that meet their evolving needs.

Culture & Benefits

We believe in fostering a culture of wellness and inclusivity, where our employees feel valued and supported. Some of our benefits include:

  • 50% subsidy on HCF Private Health Insurance
  • 18 weeks parental leave for all new parents
  • Mental health and wellbeing programs
  • Discounts on HCF's suite of products, including life, pet, and travel insurance
Salary & Career Growth

The estimated salary for this role is AU$60,000 - AU$80,000 per annum, depending on experience. We offer opportunities for career growth and development, including study leave and assistance to further your education and professional skills.



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