Technical Support Specialist

2 weeks ago


Canberra, ACT, Australia Leidos Full time

At Leidos, we are seeking a skilled Technical Support Specialist to join our team. This role is primarily responsible for diagnosing and resolving technical issues and requests in support of corporate computer hardware, software, network and telecommunication systems.

Key responsibilities include:

  • Account maintenance (password resets, account unlocks, etc.)
  • Troubleshooting of the Windows 11 & 10 standard operating environment, including the Microsoft 365 Office suite and the applications contained within
  • Remote access (VPN and Portal access, token troubleshooting)
  • Exchange mailbox issues and requests, mail client (M365) support
  • Managing access to the internal desk phone system
  • Maintaining access lists to, and supporting file shares and network printers
  • Co-ordinating procurement for mobile phone, hardware and software requests

Qualifications include:

  • Demonstrated keen interest in IT
  • IT certification or working towards (desirable)
  • One or more years' experience in a similar support role (desirable)

Additional qualifications include:

  • ITSM Support experience and ITIL familiarity
  • Experience of ticket management tools – ServiceNow (Preferable) or equivalent
  • VPN/Remote access support experience
  • General desktop troubleshooting skills (hardware and software)
  • General network troubleshooting skills
  • Knowledge of Microsoft Windows 10 Operating System
  • Experience with Microsoft Office 2016 suite, including Microsoft Outlook

We welcome and encourage applications from diverse individuals, including Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities and age groups.

Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.



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