Technical Support Specialist

4 weeks ago


Canberra, ACT, Australia Leidos Full time

At Leidos, we are seeking a skilled Technical Support Specialist to join our team. This role is primarily responsible for diagnosing and resolving technical issues and requests in support of corporate computer hardware, software, network and telecommunication systems.

Key responsibilities include:

  • Account maintenance (password resets, account unlocks, etc.)
  • Troubleshooting of the Windows 11 & 10 standard operating environment, including the Microsoft 365 Office suite and the applications contained within
  • Remote access (VPN and Portal access, token troubleshooting)
  • Exchange mailbox issues and requests, mail client (M365) support
  • Managing access to the internal desk phone system
  • Maintaining access lists to, and supporting file shares and network printers
  • Co-ordinating procurement for mobile phone, hardware and software requests

Qualifications include:

  • Demonstrated keen interest in IT
  • IT certification or working towards (desirable)
  • One or more years' experience in a similar support role (desirable)

Additional qualifications include:

  • ITSM Support experience and ITIL familiarity
  • Experience of ticket management tools – ServiceNow (Preferable) or equivalent
  • VPN/Remote access support experience
  • General desktop troubleshooting skills (hardware and software)
  • General network troubleshooting skills
  • Knowledge of Microsoft Windows 10 Operating System
  • Experience with Microsoft Office 2016 suite, including Microsoft Outlook

We welcome and encourage applications from diverse individuals, including Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities and age groups.

Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.



  • Canberra, ACT, Australia ignite Full time

    Job Title: Technical Support Specialist Ignite is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner. Key Responsibilities: • Provide technical support to...


  • Canberra, ACT, Australia NetApp Full time

    Job Title: Technical Support SpecialistThe Technical Support Specialist role at NetApp is a critical position that requires a unique blend of technical expertise and customer-facing skills. As a Technical Support Specialist, you will be responsible for delivering exceptional service to internal and cross-functional teams, as well as end customers, to...


  • Canberra, ACT, Australia Leidos Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team in Canberra. As a Technical Support Specialist, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesMonitor and troubleshoot technical issues, ensuring continued operation of servicesComplete incident ownership, including...


  • Canberra, ACT, Australia HiTech Group Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking an experienced Technical Support Specialist to join our team at HiTech Group. The successful candidate will be responsible for installing and supporting Network and Communication systems across various domestic locations.Key Responsibilities:Installing and supporting Network and Communication...


  • Canberra, ACT, Australia NetApp Full time

    Job SummaryThe Technical Support Specialist will be responsible for delivering exceptional service to internal and cross-functional teams, as well as end customers, to maximize the value of their NetApp solution and minimize disruption to their operations.This role is critical to NetApp's continued success, as it involves deepening relationships with...


  • Canberra, ACT, Australia Fujitsu Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Fujitsu. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on resolving technical issues and ensuring that our clients receive the highest level of...


  • Canberra, ACT, Australia NetApp Full time

    Job SummaryThe Technical Support Specialist role at NetApp combines strong technical competencies with excellent relationship skills to deliver top-notch service to internal and cross-functional teams, as well as end customers. The goal is to maximize the value of NetApp solutions and minimize disruption to customer operations.This critical role is essential...


  • Canberra, ACT, Australia Recruitment Hive Full time

    **Job Title:** IT Support Specialist**Job Summary:** We are seeking a highly skilled IT Support Specialist to join our team at the Recruitment Hive. As a key member of our IT team, you will be responsible for the day-to-day installation, setup, ongoing maintenance, and support of IT systems.Key Responsibilities:Design and deployment of IT hardware and...

  • Technical Specialist

    3 weeks ago


    Canberra, ACT, Australia Hyatt Corporation Full time

    Job Title: Technical SpecialistAs a Technical Specialist at {company}, you will be responsible for providing technical support to our team.Key Responsibilities: Provide technical assistance to team members.Ensure smooth operation of technical systems.About the Role: We are seeking a highly skilled Technical Specialist to join our team.


  • Canberra, ACT, Australia Fujitsu Full time

    About the Role">We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our IT infrastructure support team, you will be responsible for providing top-notch technical support to our customers. ">Your primary responsibilities will include:Providing Level 2 and 3 technical support for desktops, laptops,...


  • Canberra, ACT, Australia Ricoh Imaging Europe Full time

    Established in 1936, Ricoh Imaging Europe offers a wide range of products and solutions that empower individuals to create, capture, and connect.We are currently seeking a skilled Technical Support Specialist to join our team in the role of Field Service Technician.The ideal candidate will possess excellent technical aptitude and have experience in resolving...


  • Canberra, ACT, Australia Fujitsu Full time

    About the RoleAt Fujitsu, we are looking for a skilled Technical Support Specialist to join our team. As an On-site IT Technician, you will be responsible for providing top-notch technical support to our clients. Your primary goal will be to ensure that our customers' desktop, infrastructure, and services are running smoothly across multiple technology...


  • Canberra, ACT, Australia Australian Defence Force Full time

    About the RoleAs a Technical Support Specialist for Defence Operations with the Australian Defence Force, you will be an integral part of a dynamic team working on various projects and exercises. This role offers a unique opportunity to develop your skills in technical maintenance and support tasks while working with cutting-edge equipment.


  • Canberra, ACT, Australia Randstad Full time

    As a Technical Support Specialist with Randstad Digital, you will play a crucial role in providing expert technical support to clients across various industries. Based in Canberra, this 12-month contract position offers an opportunity to work on complex ICT systems, desktop support, and network infrastructure.About the RoleThis senior technical position...


  • Canberra, ACT, Australia Datacom Full time

    About the OpportunityWe are seeking an experienced Senior Technical Support Specialist to join our team. As a senior analyst, you will be responsible for providing top-notch technical support to our clients, ensuring efficient and effective customer service.In this role, you will work closely with our clients to troubleshoot and resolve complex technical...


  • Canberra, ACT, Australia Leidos Full time

    About the RoleWe are seeking a talented system administrator or support analyst to join our team in Canberra, working on exciting classified programs for Leidos Australia's Intelligence business line.As a Technical System Support Specialist, you will provide Level 2 and Level 3 ITSM support for mission system applications, working in a small support team to...


  • Canberra, ACT, Australia Fujitsu Full time

    About the roleAs a Technical Support Specialist at Fujitsu, you will be responsible for providing technical support and maintenance for our customers' desktop, infrastructure, and services. This includes supporting hardware, operating systems, software, networks, servers, and other technology streams.Respond to and resolve incidents and service requests...

  • Technical Specialist

    3 weeks ago


    Canberra, ACT, Australia OpenText Corporation Full time

    Unlock Your Potential with OpenTextWe are seeking an experienced Senior Technical ITSM specialist to join our team of consultants engaged across various Federal Government implementation projects in Canberra. As a member of our team, you will have the opportunity to partner with leading companies, tackle complex issues, and contribute to projects that shape...


  • Canberra, ACT, Australia CYOS Solutions Full time

    About CYOS SolutionsCYOS Solutions is a dynamic organization that empowers its teams to deliver high-quality IT services. Our company culture emphasizes collaboration, innovation, and excellence in all aspects of our work.Job OverviewWe are seeking an experienced Technical Support Specialist to join our team. This role will be responsible for providing...


  • Canberra, ACT, Australia Leidos Full time

    Job SummaryLeidos is seeking a skilled Senior Technical Support Specialist to join our team in CIO Services. This role is primarily responsible for providing technical support for corporate computer hardware, software, network, and telecommunication systems.Key ResponsibilitiesDiagnose and resolve technical issues and requests from corporate computer...