Technical Support Specialist
4 days ago
About the Role
">We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our IT infrastructure support team, you will be responsible for providing top-notch technical support to our customers.
">Your primary responsibilities will include:
- Providing Level 2 and 3 technical support for desktops, laptops, mobile devices, printers, and other hardware and software issues;
- Troubleshooting complex technical problems using advanced diagnostic tools and techniques;
- Collaborating with internal teams to resolve technical issues and improve overall system performance;
- Maintaining accurate records of incidents and requests in our ticketing system;
- Participating in on-call rotations to provide after-hours support as needed;
- Conducting regular audits to identify areas for improvement and suggesting recommendations to management;
- Developing and delivering training sessions to end-users on various technical topics;
- Assisting with the development and maintenance of technical documentation and knowledge base articles;
- Staying up-to-date with industry trends, technologies, and best practices to enhance your skills and expertise;
- Working collaboratively with colleagues to achieve business objectives and goals.
What We Offer
">Fujitsu is committed to creating an inclusive work environment that values diversity, equity, and inclusion. We offer a competitive salary package of $90,000 - $110,000 per year, depending on experience, plus excellent benefits and opportunities for professional growth and development.
">As a Technical Support Specialist at Fujitsu, you will have the opportunity to work with a talented and dedicated team of professionals who share your passion for delivering exceptional customer service. You will also have access to comprehensive training programs, cutting-edge technology, and a dynamic work environment that fosters innovation and collaboration.
">In addition to your technical expertise, we value your strong communication and interpersonal skills, which will enable you to effectively interact with customers, stakeholders, and colleagues at all levels.
">If you are a motivated and results-driven individual who is passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity.
">About You
">To be successful in this role, you will need to have a minimum of 2 years of experience in a similar technical support position, preferably within the IT industry. You should possess a solid understanding of desktop operating systems, including Windows and macOS, as well as proficiency in troubleshooting hardware and software issues.
">You will also need to have strong analytical and problem-solving skills, with the ability to work independently and as part of a team. A high school diploma or equivalent is required, with a Bachelor's degree in Computer Science, Information Technology, or a related field being preferred.
">Benefits
">We offer a comprehensive benefits package that includes medical, dental, and vision insurance, life insurance, disability insurance, and a retirement plan. You will also have access to flexible work arrangements, including telecommuting options, and paid time off for vacation, sick leave, and holidays.
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