Technical System Support Specialist
3 weeks ago
About the Role
We are seeking a talented system administrator or support analyst to join our team in Canberra, working on exciting classified programs for Leidos Australia's Intelligence business line.
As a Technical System Support Specialist, you will provide Level 2 and Level 3 ITSM support for mission system applications, working in a small support team to ensure continued operation of services.
Key Responsibilities
- Level 2 and Level 3 System monitoring, technical support and reporting
- Completing incident ownership, including triage, investigation, resolution and post incident follow up
- Performing root-cause analysis of application related issues and recommending solutions
Requirements
- Experience with ticketing, knowledge management and ITSM products such as JIRA, Confluence or similar
- Experience with application troubleshooting, diagnosing, testing and resolving customer issues
- Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk
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