Technical System Support Specialist

3 weeks ago


Canberra, ACT, Australia Leidos Full time

About the Role

We are seeking a talented system administrator or support analyst to join our team in Canberra, working on exciting classified programs for Leidos Australia's Intelligence business line.

As a Technical System Support Specialist, you will provide Level 2 and Level 3 ITSM support for mission system applications, working in a small support team to ensure continued operation of services.

Key Responsibilities

  • Level 2 and Level 3 System monitoring, technical support and reporting
  • Completing incident ownership, including triage, investigation, resolution and post incident follow up
  • Performing root-cause analysis of application related issues and recommending solutions

Requirements

  • Experience with ticketing, knowledge management and ITSM products such as JIRA, Confluence or similar
  • Experience with application troubleshooting, diagnosing, testing and resolving customer issues
  • Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk


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